Director of Client Relations Houston, Texas, United States

Ernest Packaging; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Base salary + bonus

Comprehensive benefits

Exceptional culture

Job summary

Ernest Packaging seeks a Director of Client Relations to lead a high-performance B2B sales team in Houston. You’ll develop deep client relationships, drive growth in a local territory, and represent Ernest with clients, partners, and events.

You’ll coach a team of Client Relationship Managers, steer account planning, and partner with suppliers to maximize value. This role rewards strategic thinking, teamwork, and outstanding relationship management.

Qualifications

• Track record of strategic thinking and operational execution.
• Confidence in building rapport at all levels, from clients to colleagues.
• Industry experience not required; hire for potential and performance.

Responsibilities

• Motivate and manage a team of B2B Client Relationship Managers.
• Coach team in sales strategies, tools, and account planning.
• Lead monthly sales meetings and conduct reviews to keep goals on track.
• Serve as go-to sales leader for your region—internally and externally.
• Build authentic, lasting relationships with business clients.
• Represent Ernest at appreciation events, sports outings, and client meetings.
• Partner with supplier reps to drive value and strengthen relationships.
• Guide and support CRMs as they hunt for new business and grow key accounts.

Skills

Leadership

Strategic thinking

Relationship building

Coaching

Communication

Tools

CRM software

Job description

Director of Client Relations (aka Director of Sales)

Location: Houston, TX
Sales Territory: Local radius
Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture
Salary range and comp:100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You'll Do:

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack
• Serveasthego-tosalesleaderforyourregion—internallyandexternally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

• Trackrecordofstrategicthinkingandoperationalexecution
• Confidence in building rapport at all levels, from clients to colleagues
• Industry experience not required, we hire for potential and performance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!