Director of Client Operations & Onboarding

T. Rowe Price; Baltimore (MD); Hybrid; USD 132,000 - 225,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Job summary

T. Rowe Price, a premier global asset management firm, seeks a Senior Client Account Management Director to lead professional client servicing and onboarding across institutions, intermediaries, and related service providers.

You will drive end-to-end lifecycle excellence, act as internal advocate, and collaborate across Operations, Legal & Compliance. The role emphasizes expert client operations, process improvements, and strategic relationship leadership within a hybrid work model.

Qualifications

• Bachelor's degree or the equivalent combination of education and relevant experience.
• 10+ years of total relevant work experience.

Responsibilities

• Holds accountability for event management and service across the professional client lifecycle, including onboarding, change, and day-to-day servicing.
• Gives specific focus to the ongoing investment operational needs of the most complex professional clients, including institutions, intermediaries, and other non-retail segments.
• Communicates regularly with highly complex professional clients and their service providers to deliver high-quality services.
• Monitors requests for new or enhanced client services and champions changes to maintain competitive edge.
• Coaches and guides client contacts and stakeholders handling account activities.
• Partners with Leadership to maintain robust oversight, controls, and compliance standards.
• Fosters collaboration with Relationship Management, Investment Operations, Legal & Compliance to advocate for client needs.

Skills

Stakeholder Management

Relationship Management

Industry Expertise

Organizational Discipline

Influencing for Results

Consultative Approach

Critical Thinking

Team Collaboration

Education

Bachelor's degree or equivalent

Job description

T. Rowe Price, a premier global asset management firm, seeks a Senior Client Account Management Director to lead professional client servicing and onboarding across institutions, intermediaries, and related service providers.

You will drive end-to-end lifecycle excellence, act as internal advocate, and collaborate across Operations, Legal & Compliance. The role emphasizes expert client operations, process improvements, and strategic relationship leadership within a hybrid work model.