Director of Client Onboarding & Delivery

Peak6 Investments LLC

New York (NY)

Hybrid

USD 152,240 - 190,300

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

PTO

401k match

Parental leave

HSA contribution

Learning & tuition reimbursement

Hybrid work schedule

Job summary

Apex Fintech Solutions is seeking a strategic, results‑driven Director, Client Delivery to lead end‑to‑end client onboarding for broker dealers, fintechs, wealth managers, and RIAs. You will guide a dedicated onboarding team, own the client transition to Apex services, and partner across departments to ensure seamless, compliant onboarding experiences.

The role requires a senior leader who can drive transformation, manage complex vendor relationships, and deliver executive‑level service.

Qualifications

Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
5+ years of experience as a people manager.
Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.

Responsibilities

Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.