Senior Client Account & Operations Leader

T. Rowe Price; Baltimore (MD); Hybrid; USD 101,000 - 173,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

A generous retirement plan

Hybrid work schedule

Health and wellness benefits

Paid time off for vacation, illness, &

Family care resources

Job summary

T. Rowe Price is seeking a Senior Client Account Services Manager to oversee the end-to-end service experience for institutional and sub-advised clients. The role emphasizes resolving complex operational issues, stakeholder liaison, and maintaining strong client relationships across regions.

The position supports hybrid work with up to one day from home and involves regular due diligence meetings to improve processes and client satisfaction.

Qualifications

• Bachelor's degree or the equivalent combination of education and relevant experience
• 8+ years of total relevant work experience
• Excellent communication and interpersonal skills to build relationships at all levels
• Familiarity with Institutional and Sub-Advised client support
• Excellent knowledge of the asset management business and investment products

Responsibilities

• Research best practices to develop recommendations for changes to client operations processes and protocols
• Service ongoing investment operational needs of complex clients, including identifying data trends and analysis to support operational needs
• Communicate regularly with highly complex clients and service providers to deliver high-quality services
• Recommend process changes to client operations across the firm based on expertise and best practices
• Lead cross-functional initiatives designed to improve client operations and ensure high-quality service
• Collaborate with internal and external contacts to identify opportunities to improve business processes

Skills

Communication skills

Interpersonal skills

Institutional client support

Asset management knowledge

Team collaboration

Problem solving

Education

Bachelor's degree

Job description

T. Rowe Price is seeking a Senior Client Account Services Manager to oversee the end-to-end service experience for institutional and sub-advised clients. The role emphasizes resolving complex operational issues, stakeholder liaison, and maintaining strong client relationships across regions.

The position supports hybrid work with up to one day from home and involves regular due diligence meetings to improve processes and client satisfaction.