Director of Client Connectivity & Onboarding Excellence

Broadridge; New York (NY); On-site; USD 185,000 - 195,000; Full time

Job summary

Broadridge in New York seeks a senior leader to oversee a distributed team responsible for client connectivity, onboarding, reporting integrations, and production support.

You will own onboarding across FIX connectivity, drive automation and AI-enabled workflows, and partner with Sales, Product, and Engineering to improve time-to-revenue and client outcomes. The role requires 8–12+ years in fintech and strong cross-functional skills.

Qualifications

• 8–12+ years in financial technology, capital markets infrastructure, or trade/reporting implementations.
• Proven experience leading distributed teams across regions/time zones.
• Deep expertise in FIX Protocol (4.x/5.x) and onboarding/production support.
• Strong understanding of buy-side OMS, portfolio management, execution, and post-trade workflows.
• Experience with trade reporting platforms and downstream integration processes.
• Hands-on familiarity with FTP/SFTP, transport protocols, and PGP encryption.
• Experience applying automation, analytics, AI, machine learning to improve workflows.
• Ability to translate client/vendor requirements into scalable solutions.

Responsibilities

• Lead and develop a distributed team responsible for client connectivity, onboarding, reporting integrations, and production support.
• Own the delivery of client onboarding across FIX connectivity and trade reporting implementations.
• Oversee requirements gathering, design, deployment, testing, and production readiness for new and existing clients.
• Manage connectivity across FIX and file-based integrations, including encryption and access maintenance.
• Act as senior escalation point for complex integration and reporting issues with Product and Engineering.

Skills

FIX Protocol

SQL

Automation & AI

Cross-functional leadership

Client onboarding

Education

Bachelor’s degree

Tools

Enfusion

Charles River

SS&C Eze

SimCorp

Aladdin

Job description

Broadridge in New York seeks a senior leader to oversee a distributed team responsible for client connectivity, onboarding, reporting integrations, and production support.

You will own onboarding across FIX connectivity, drive automation and AI-enabled workflows, and partner with Sales, Product, and Engineering to improve time-to-revenue and client outcomes. The role requires 8–12+ years in fintech and strong cross-functional skills.