Director of Client Engagement & Contract Validation

Norstella; Frankfort (KY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or FSA

Dental & Vision Benefits

401k with Company Match

Disability Insurance

Job summary

Norstella is seeking a Director of Client Engagement, Contract Validation, to own delivery and relationships across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and internal teams, ensuring optimal outcomes.

You will lead cross-functional efforts, manage end-to-end engagements, and drive service development and growth, with a focus on scalable frameworks and continued client value.

Qualifications

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients.
• Autonomy in defining scope and delivering results.
• Experience optimizing and scaling service offerings.
• End-to-end management of complex client engagements.

Responsibilities

• Serve as the primary point of contact for assigned accounts and build trusted advisor relationships with stakeholders.
• Lead end-to-end delivery of contract compliance validation engagements using payer data.
• Support clients in identifying rebate discrepancies and surface insights with analytics teams.
• Coordinate with data, analytics, product, and sales teams to translate client needs into deliverables.
• Identify opportunities to expand engagements and contribute to scalable service delivery.

Skills

Life sciences consulting

Payer contracting

Data interpretation

Strategic advisory

Autonomy

Ambiguity handling

Client relationship management

Education

MBA or advanced degree in health economics/public health

Tools

MMIT data platform

Validata or similar contract validation platforms

Job description

Norstella is seeking a Director of Client Engagement, Contract Validation, to own delivery and relationships across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and internal teams, ensuring optimal outcomes.

You will lead cross-functional efforts, manage end-to-end engagements, and drive service development and growth, with a focus on scalable frameworks and continued client value.