Remote Strategic Client Partnerships Director

Norstella; Pierre (SD); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Dental & Vision

Paid Parental Leave

PTO & Holidays

Job summary

Norstella is seeking a Strategic Client Director to own strategic accounts in the US remotely. The role focuses on retention, expansion, and renewal across Real World Data and IHD platforms, coordinating with Sales and Consulting to maximize customer value.

The candidate will manage senior relationships, drive commercial outcomes, and ensure customers realize ROI while coordinating internal teams to support ongoing success throughout the contract year.

Qualifications

• 5+ years in account management or client partnerships.
• Experience driving commercial outcomes (NRR, expansion, renewals).
• Deep understanding of real world data or life sciences data products.
• Ability to translate complex data products into customer value narratives.

Responsibilities

• Drive retention and growth by maintaining revenue across RWD/IHD accounts.
• Lead quarterly reviews and articulate ROI from data usage.
• Own client relationships with key decision-makers and end users.
• Identify expansion opportunities and route to Sales/Pre‑Sales.
• Monitor account health and mitigate risks with internal teams.
• Coordinate internal teams; do not own execution.
• Provide feedback to Sales/Consulting on expansion signals.
• Prepare accounts for renewal with timely contracting.

Skills

Account management

Strategic partnerships

Relationship management

Commercial outcomes

Executive communication

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to own strategic accounts in the US remotely. The role focuses on retention, expansion, and renewal across Real World Data and IHD platforms, coordinating with Sales and Consulting to maximize customer value.

The candidate will manage senior relationships, drive commercial outcomes, and ensure customers realize ROI while coordinating internal teams to support ongoing success throughout the contract year.