Director of Change Order Management

NIGP; Boston (MA); On-site; USD 144,000 - 166,000; Full time

Job summary

Massachusetts Bay Transportation Authority (MBTA) seeks a Director of Change Order Management in Boston to lead a team responsible for contract changes and claims across multiple departments. The role requires overseeing staff, ensuring training in negotiation and technical reviews, and aligning actions with MBTA policies and systems.

You will partner with Project Offices, manage complex negotiations, and report on savings and capital program impacts while representing MBTA externally as an

Qualifications

• Seven (7) years of experience in construction contract management and/or contract administration, including change orders/claims for heavy construction or transit projects.
• Five (5) years of supervisory/managerial experience.
• Strong oral, written and interpersonal skills; proficient in MS Office; ability to manage multiple tasks.

Responsibilities

• Lead a team of change order management professionals and staff.
• Ensure staff are trained in technical review, analysis, negotiations and resolution of change orders.
• Collaborate with Deputy Chief to determine Capital Delivery objectives and support policy decisions.
• Partner with Project Offices to support goals for construction Change Orders.
• Ensure contractor change actions integrate with MBTA PMIS and financial systems.
• Negotiate complex, high-dollar and time-related contract changes per policies and cost reasonableness.
• Provide input on Work Directive Letters, Authorization Review Control Forms and Amendment scope language.
• Escalate complex matters for senior review and approval.
• Ensure accuracy of change order packages and compliance with SOPs and federal regulations.
• Oversee maintenance of change order data and analytical reports.
• Report to senior leadership on changes, negotiated cost savings, and capital program topics.
• Represent MBTA externally as a subject matter expert in construction change orders and claims.
• Communicate with MBTA leadership, contractors, customers, employees and consultants.
• Uphold rights and interests of the Authority while maintaining relations with employees.
• Manage workforce ensuring compliance with EEO, anti-discrimination, anti-harassment policies.

Skills

Team leadership

Negotiation

MS Office

Analytical thinking

Communication

Education

Bachelor's Degree in Construction Management, Engineering, Architecture, Business Administration Economics or related field

Job description

Massachusetts Bay Transportation Authority (MBTA) seeks a Director of Change Order Management in Boston to lead a team responsible for contract changes and claims across multiple departments. The role requires overseeing staff, ensuring training in negotiation and technical reviews, and aligning actions with MBTA policies and systems.

You will partner with Project Offices, manage complex negotiations, and report on savings and capital program impacts while representing MBTA externally as an