Director of Centralized Patient Access & Scheduling

Lever, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Lever, Inc. is seeking a Director of Patient Access & Scheduling to lead centralized access and scheduling across multiple clinic and procedural locations.

You will optimize patient flow, authorizations, and capacity planning while building a high‑performing centralized team. You will partner with physicians, ASC leadership, and revenue cycle to reduce cancellations, improve data‑driven performance, and scale operations across sites.

Qualifications

• 7+ years of progressive healthcare operations, patient access, scheduling, ambulatory operations, or revenue-cycle front-end experience.
• 3+ years of leadership experience managing managers, supervisors, or sizable frontline teams.
• Experience leading centralized or multi-site patient access and scheduling operations.
• Strong understanding of prior authorization, insurance verification, pre-certification, financial clearance, and procedure readiness.
• Proven ability to use data, dashboards, KPIs, and operating rhythms to improve performance.
• Experience working effectively with physicians and senior operational leaders.
• Bachelor's degree or equivalent relevant experience.

Responsibilities

• Oversee centralized patient access and scheduling across multiple clinic and procedural locations.
• Manage staffing, scheduling, outreach, confirmations, and cancellation recovery.
• Set staffing models, productivity standards, service levels, and workforce coverage.
• Oversee processes surrounding prior authorization, insurance verification, patient clearance, and procedure readiness.
• Drive schedule optimization designed to reduce cancellations, no-shows, gaps, and lost procedure volume.
• Develop performance dashboards, KPIs, operating reviews, quality standards, and continuous improvement initiatives.
• Lead managers, supervisors, and frontline team members with accountability and execution.
• Collaborate cross-functionally with physicians, ASC leadership, revenue cycle, clinical teams, and site operations.

Skills

Healthcare operations leadership

Staff management

Data dashboards & KPIs

Education

Bachelor's degree or equivalent

Job description

Lever, Inc. is seeking a Director of Patient Access & Scheduling to lead centralized access and scheduling across multiple clinic and procedural locations.

You will optimize patient flow, authorizations, and capacity planning while building a high‑performing centralized team. You will partner with physicians, ASC leadership, and revenue cycle to reduce cancellations, improve data‑driven performance, and scale operations across sites.