Director, Patient Access & Scheduling – Multi-Site

Robbins Recruiting; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Robbins Recruiting Solutions is partnering with a growing, multi-site specialty healthcare organization to fill the role of Director of Patient Access & Scheduling in Atlanta, GA. This leadership position requires hands-on operations leadership to build scalable access and scheduling processes, improve patient experience, and drive performance across centralized teams.

The Director will oversee the patient journey from referral through authorization, scheduling, readiness, and completed care,

Qualifications

• 7+ years of progressive healthcare operations, patient access, scheduling, ambulatory operations, or revenue-cycle front-end experience
• 3+ years of leadership experience managing managers, supervisors, or sizable frontline teams
• Experience leading centralized or multi-site patient access and scheduling operations
• Strong understanding of prior authorization, insurance verification, pre-certification, financial clearance, and procedure readiness
• Proven ability to use data, dashboards, KPIs, and operating rhythms to improve performance
• Strong process-improvement, change-management, and project-management skills
• Experience working effectively with physicians and senior operational leaders
• Bachelor's degree or equivalent relevant experience

Responsibilities

• Centralized patient access and scheduling across multiple clinic and procedural locations
• Staffing models, productivity standards, service levels, and workforce coverage
• Processes surrounding prior authorization, insurance verification, patient clearance, and procedure readiness
• Schedule optimization designed to reduce cancellations, no-shows, gaps, and lost procedure volume
• Performance dashboards, KPIs, operating reviews, quality standards, and continuous improvement initiatives
• Managers, supervisors, and frontline team members, creating strong accountability and consistent execution
• Cross-functional initiatives with physicians, ASC leadership, revenue cycle, clinical teams, and site operations
• Operational support for organizational growth, new locations, acquisitions, and integrations

Skills

Healthcare leadership

Data-driven decision making

Process improvement

Stakeholder collaboration

Team management

Strategic planning

Education

Bachelor's degree or equivalent

Job description

Robbins Recruiting Solutions is partnering with a growing, multi-site specialty healthcare organization to fill the role of Director of Patient Access & Scheduling in Atlanta, GA. This leadership position requires hands-on operations leadership to build scalable access and scheduling processes, improve patient experience, and drive performance across centralized teams.

The Director will oversee the patient journey from referral through authorization, scheduling, readiness, and completed care,