Director of Case Management & Housing Programs

PRC; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)/403(b) retirement

Paid time off

Job summary

PRC Baker Places in San Francisco seeks a Case Management Program Director to lead agency-supported cooperative housing programs and case management services, bridging operations with senior management. You will recruit and mentor staff, monitor performance, and ensure high-quality client care in a trauma-informed framework.

The role requires 3+ years in behavioral health program management, experience with Medi-Cal standards, and strong collaboration with landlords and community partners.

Qualifications

• Active licensure or registration in good standing with the California Board of Behavioral Sciences (BBS) as one of the listed: LCSW, LMFT, LPCC, ASW, AMFT, APCC, or Psy.D.
• Minimum of three years of progressively responsible experience in behavioral health program management, clinical supervision, and program administration within a community-based behavioral health setting.
• Demonstrated experience leading multidisciplinary teams, including hiring, training, coaching, supervising, and evaluating staff while fostering a positive, collaborative, and accountable work environment.
• Strong knowledge of behavioral health case management, psychosocial rehabilitation, supportive housing, and recovery-oriented systems of care.
• Experience ensuring compliance with Medi-Cal documentation standards, county behavioral health contracts, and applicable state and federal regulations.
• Demonstrated ability to monitor program performance, analyze client and operational data, develop KPIs, and implement quality improvement initiatives.
• Knowledge of trauma-informed care, evidence-based therapeutic practices, and social rehabilitation principles.
• Demonstrated cultural humility and competency in providing services to diverse populations.
• Proven ability to establish and maintain collaborative relationships with staff, clients, landlords, community partners, and stakeholders.
• Excellent written, verbal, interpersonal, and presentation skills; ability to communicate across multidisciplinary teams.
• Strong organizational, leadership, and critical thinking skills; manage multiple priorities in a fast-paced environment.
• Experience developing and implementing policies, procedures, workflows, and operational practices that improve service quality and compliance.
• Proficiency in Microsoft Office Suite; familiarity with EHR systems is highly desirable.

Responsibilities

• Provide overall leadership and management of agency-supported cooperative housing programs and case management services.
• Develop, implement, and monitor best practices, policies, and procedures that enhance client care, treatment outcomes, and independent living.
• Ensure consistent implementation of the agency's clinical philosophy, program objectives, and service standards.
• Recruit, supervise, mentor, train, and evaluate program staff while promoting professional development and high performance.
• Monitor staff productivity and ensure case managers achieve required service units across all billable categories.
• Ensure timely, accurate, and complete clinical documentation in accordance with agency, county, and regulatory standards.
• Collect, analyze, and report client and program data to measure outcomes, improve service delivery, and support continuous quality improvement initiatives.
• Maintain compliance with Medi-Cal, county mental health contracts, licensing requirements, and all applicable regulatory standards.
• Build and maintain collaborative relationships with community landlords to support client housing stability and successful tenancy.
• Develop, implement, and monitor KPIs and management reporting systems to evaluate program effectiveness and operational performance.
• Promote culturally responsive, equitable, and trauma-informed services that meet diverse client needs.
• Monitor occupancy levels and establish procedures to minimize vacancies and facilitate unit turnover.
• Oversee facility operations by developing preventive maintenance procedures and coordinating emergency preparedness and disaster response plans.
• Utilize evidence-based practices and outcome measures to evaluate program success and improve client outcomes.
• Represent the agency in meetings, partnerships, committees, and interdisciplinary workgroups.
• Participate in rotating on-call schedule and perform other duties as assigned.

Skills

Leadership

Team management

Clinical supervision

Communication

Program administration

Quality improvement

Trauma-informed care

Cultural humility

Stakeholder collaboration

Data analysis

Education

Licensed Clinical Social Worker (LCSW) licensure

Licensed Marriage and Family Therapist (LMFT) licensure

Licensed Professional Clinical Counselor (LPCC) licensure

Associate Clinical Social Worker (ASW) licensure

Associate Marriage and Family Therapist (AMFT) licensure

Associate Professional Clinical Counselor (APCC) licensure

Licensed Psychologist (Psy.D.) licensure

Tools

Microsoft Office

Electronic Health Records (EHR)

Data reporting tools

Job description

PRC Baker Places in San Francisco seeks a Case Management Program Director to lead agency-supported cooperative housing programs and case management services, bridging operations with senior management. You will recruit and mentor staff, monitor performance, and ensure high-quality client care in a trauma-informed framework.

The role requires 3+ years in behavioral health program management, experience with Medi-Cal standards, and strong collaboration with landlords and community partners.