Director of Case Management

Netpace Inc; Sanford (FL); On-site; USD 102,000 - 115,000; Full time

Benefits offered by this job

Annual bonus 17.5%

Sign-On bonus available

Relocation assistance available

Job summary

Netpace Inc. in Florida seeks a Facility Case Management Director to oversee the Case Management Department, directing patient care coordination, discharge planning, and utilization management in an acute care hospital.

The role requires strong clinical leadership, collaboration with senior leaders, and the ability to drive performance, quality, and financial outcomes. On-site work with case-by-case sign-on and relocation considerations.

Qualifications

• Minimum of 2 years of recent acute care Case Management leadership experience within the last 12 months.
• RN or LCSW credential required; RN preferred.
• Experience managing case management operations, care coordination, and discharge planning in an acute care hospital setting.

Responsibilities

• Direct and oversee daily operations of the Case Management Department, ensuring compliance with policies and quality standards.
• Lead and evaluate departmental operations, including staffing, onboarding, and staff development.
• Manage resources, staffing levels, and productivity to meet objectives.
• Oversee core case management functions: care coordination, utilization management, discharge planning.
• Ensure timely patient assessments, care coordination, discharge planning, and documentation.
• Collaborate with interdisciplinary teams to promote continuity of care and efficient resource use.
• Partner with CFO and Division Case Management Leader to set and monitor goals.
• Analyze data to identify improvements and implement process changes.
• Monitor productivity and quality metrics to drive accountability.
• Develop relationships with CMO, CNO, and other leaders, and support professional development.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's degree

Master's degree

Job description

Job Description: Facility Case Management Director

Position Type: Full-Time, Permanent

Department: Case Management

Annual Bonus: 17.5%

Sign-On Bonus: Case-by-case

Relocation Assistance: Case-by-case

Job Summary

The Facility Case Management Director is responsible for overseeing and directing all operational activities of the hospital's Case Management Department. This role leads the development and implementation of effective case management, care coordination, and discharge planning processes to ensure high-quality patient care, continuity of services, and optimal utilization of clinical resources.

The Director collaborates with hospital leadership, interdisciplinary teams, and external stakeholders to achieve departmental performance, quality, and financial objectives. This position requires a strong clinical and operational leader with recent acute care case management leadership experience, excellent communication and presentation skills, and the ability to motivate teams, drive organizational change, and deliver measurable results.

Key Responsibilities

• Direct and oversee daily operations of the Case Management Department, ensuring compliance with organizational policies, regulatory requirements, and established quality standards.
• Lead and evaluate departmental operations, including case management models, staffing structures, workforce planning, onboarding, and staff competency development.
• Manage departmental resources, staffing levels, skill mix, and productivity to achieve operational and quality objectives.
• Oversee core case management functions, ensuring effective care coordination, utilization management, and discharge planning practices.
• Ensure timely, accurate, and comprehensive patient assessments, care coordination activities, discharge planning, and clinical documentation.
• Collaborate with interdisciplinary teams and hospital departments to promote continuity of care and appropriate utilization of healthcare resources.
• Partner with the Facility CFO and Division Case Management Leader to establish, monitor, and achieve departmental goals and performance expectations.
• Analyze operational and performance data to identify improvement opportunities and implement sustainable process improvement initiatives.
• Monitor departmental productivity, quality metrics, and operational outcomes to ensure accountability and continuous improvement.
• Develop and maintain strong working relationships with key stakeholders, including the Chief Medical Officer (CMO), Chief Nursing Officer (CNO), ancillary service leaders, Ethics and Compliance, and Legal departments.
• Provide leadership, coaching, mentoring, and professional development opportunities to departmental staff.
• Promote effective communication, team building, employee engagement, and a culture of accountability.
• Lead change management initiatives and support the implementation of organizational case management strategies.
• Address operational challenges and resolve conflicts through sound judgment, tact, and diplomacy.
• Perform additional duties and responsibilities as assigned.
• Adhere to the organization's Code of Conduct, mission, values, and professional standards.

Required Qualifications

• Minimum of 2 years of recent acute care Case Management leadership experience within the last 12 months.
• Bachelor's degree required.
• Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) credential required; RN preferred.
• Demonstrated experience managing case management operations, care coordination, and discharge planning in an acute care hospital setting.
• Proven leadership abilities, including staff management, team development, and performance improvement.
• Excellent communication, presentation, organizational, and interpersonal skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with senior leadership and interdisciplinary teams.
• Strong analytical, problem-solving, and decision-making skills.

Preferred Qualifications

• Master's degree in Nursing, Healthcare Administration, or Business Administration.
• Extensive knowledge of hospital case management practices, regulatory requirements, utilization management, and discharge planning.
• Experience implementing process improvements and leading organizational change initiatives.

Compensation and Benefits

Annual Salary Range:

1–3 Years

$102,107 – $115,000

3–5+ Years

$120,000 – $135,000

• Annual Performance Bonus: 17.5%
• Sign-On Bonus: Available on a case-by-case basis.
• Relocation Assistance: Available on a case-by-case basis.