Director of Car Care Ops - Strategy & Field Leadership

AAA Club Alliance; Wilmington (DE); Hybrid; USD 115,528 - 202,200; Full time

Benefits offered by this job

Base salary range of $115,528 - $202,200

Annual Bonus (15% Target)

Health & Life Insurance

3+ weeks of paid time off accrued annually

401(K) plan with company match up to 7%

Tuition Reimbursement and Professional Certification Opportunities

Paid time off to volunteer

Job summary

A leading automotive service provider is seeking a Director of Car Care Operations in Wilmington, DE. This role involves leading operational strategies and ensuring high-performance across various locations. The ideal candidate will have over 10 years of experience in Car Care operations and significant leadership experience. This position offers a competitive salary, hybrid schedule, and various benefits including health insurance and paid time off.

Qualifications

• Minimum of 10 years of applicable experience in Car Care operations.
• Minimum of 8 years of leadership or management experience in a customer service and sales environment.
• Valid driver's license required; ability to travel routinely (25–40%).

Responsibilities

• Lead the development and execution of end-to-end operational strategies.
• Provide performance insights on service execution to support customer retention.
• Identify underperforming areas and provide support to improve outcomes.
• Drive continuous improvement of workflows and best practices.
• Lead onboarding and continuous training for Car Care operations.

Skills

Leadership

Customer service

Process optimization

Inventory management

Education

Bachelor's degree in business, marketing or related field

Job description

A leading automotive service provider is seeking a Director of Car Care Operations in Wilmington, DE. This role involves leading operational strategies and ensuring high-performance across various locations. The ideal candidate will have over 10 years of experience in Car Care operations and significant leadership experience. This position offers a competitive salary, hybrid schedule, and various benefits including health insurance and paid time off.