Director of Campus Enterprises

The University of North Carolina; Greensboro (NC); Hybrid; USD 115,000 - 130,000; Full time

Job summary

The University of North Carolina at Greensboro invites applications for the Director of Campus Enterprises. This leadership role oversees dining, bookstore, vending and future partnerships, ensuring contracts meet terms and drive revenue for the campus community.

The Director develops operating plans, monitors financial performance, leads strategic planning, and ensures services are self-sustaining while supporting student success.

Qualifications

• Bachelor’s degree in an appropriate area plus 10 years of relevant professional experience, or a Master’s degree plus 8 years of relevant professional experience.
• Degree must be conferred by the start date of the position.
• Degree requirements may be substituted with an equivalent combination of education, training and experience.

Responsibilities

• Create and implement strategic plans to achieve long-term objectives for contracted auxiliary services.
• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Monitor and evaluate operational performance, making adjustments as needed to improve outcomes.
• Allocate resources, including staff, budget, and equipment, to optimize operational efficiency.
• Develop and implement policies and procedures to guide auxiliary operations.
• Identify opportunities for process improvements and implement changes to enhance operational efficiency.
• Promote internal and external collaboration.

Skills

Strategic leadership

Financial analysis

Data-driven decisions

Stakeholder management

Education

Bachelor’s degree + 10 years experience

Master’s degree + 8 years experience

Job description

Primary Purpose of the Organizational Unit

Campus Enterprises is committed to providing service excellence, delivering a quality experience to the campus community, enriching the student experience, and supporting student success. The division comprises several units, including Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate, and is made up of over 350 full‑time and contracted services staff. Campus Enterprises’ annual operating budget is approximately $30 million.

Position Summary

The Director of Campus Enterprises manages the development, operations, and facilities of the University’s auxiliary partners, including dining, bookstore, vending, and future partnerships. Reporting to the Associate Vice Chancellor for Campus Enterprises, the Director oversees all aspects of contracted auxiliary services units, ensuring that operations meet contract terms and objectives. This role involves developing operations and business plans for contracted auxiliaries, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support. The Director ensures continuous improvement of all contracted auxiliary services and leads the development and implementation of new contracts to serve the campus community. Additionally, the Director ensures that all contracted auxiliary units are self‑sustaining and meet revenue and university contribution targets. Responsibilities include collecting and analyzing auxiliary data, preparing reports, visualizations, and presentations, and using data to make informed decisions. The Director collaborates with internal customers and stakeholders to ensure service offerings meet evolving needs and provides strategic planning, policy review, budget formulation, financial management, workforce management, and overall administration of contracted auxiliary units. The Director assures quality services are delivered by contracted auxiliary unit staff and contractor partners and handles the escalation of key service and customer relations issues. As a member of Campus Enterprises’ leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration and participates in University committees and working groups as a representative of the department, division, or unit.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 10 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 8 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• Certified Auxiliary Services Professional ( CASP ) through the National Association of College Auxiliary Services ( NACAS )
• Experience creating and managing complex budgets.
• Working knowledge of food service and campus store operations on a university campus.
• Experience analyzing operational and budget data and making data-informed decisions.

Recruitment Range

Recruitment Range $115,000-$130,000

Org #-Department

Org #-Department Dining Services - 57703

Job Open Date

Job Open Date 10/02/2026

For Best Consideration Date

For Best Consideration Date 10/07/2026

Job Close Date

Job Close Date 10/16/2026

Open Until Filled No

FTE

FTE 1.000

Type of Appointment

Type of Appointment Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year

Number of Months per Year 12

FLSA

FLSA Exempt

Key Responsibilities

________________________________________________________________________________________________________________________

Percentage Of Time

Percentage Of Time 25%

Key Responsibility

Strategic and Operational Leadership

• Create and implement strategic plans to achieve long-term objectives for contracted auxiliary services.
• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Monitor and evaluate operational performance, making adjustments as needed to improve outcomes.
• Allocate resources, including staff, budget, and equipment, to optimize operational efficiency.
• Develop and implement policies and procedures to guide auxiliary operations.
• Identify opportunities for process improvements and implement changes to enhance operational efficiency.
• Promote internal and external collaboration.

Percentage Of Time

Percentage Of Time 25%

Key Responsibility

Metrics, Performance Indicators & Reporting

• Gather data from various sources, including external dining and bookstore systems, enterprise resource planning systems, and financial records.
• Ensure data integrity and accuracy by regularly updating and maintaining databases.
• Analyze data to identify trends, patterns, and areas for improvement in auxiliary services.
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness of auxiliary services.
• Use data insights to support strategic planning and decision‑making processes.

Percentage Of Time

Percentage Of Time 25%

Key Responsibility

Budget Management

• Develop annual budgets, ensuring alignment with the University’s strategic goals.
• Develop long-time financial plans to ensure sustainability and efficient resource allocation.
• Oversee repair and renovations and capital improvement project budgets.
• Monitor and control departmental spending to ensure adherence to the budget, assuring good stewardship of University funds

Percentage Of Time

Percentage Of Time 25%

Key Responsibility

Partnership and Stakeholder Management

• Ensure contracted auxiliary units operate successfully and remain self-sustaining, including achieving revenue and University contribution targets.
• Develop strategies to enhance and expand partnerships that align with the University’s auxiliary services goals.
• Address and resolve stakeholder issues or conflicts to maintain positive and productive relationships.
• Establish and maintain relationships with campus partners, developing a deep knowledge of stakeholder needs.

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort

Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - O, Finger Dexterity - F, Reading - C, Writing - C, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - F, Vision-Visual inspection - O, Hearing - C, Talking - C, Standing - O, Sitting - F, Walking - O, Pushing/Pulling - R, Climbing-Stairs - O, Bending - O, Reaching - O

Work Environment Driving - Car/Truck - O, Inside - C, Overtime - O

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate how you learned of the vacant position for which you are applying:
  • SpartanTalent Website
  • Piedmont Triad Area Newspaper
  • The Chronicle of Higher Education
  • Inside Higher Ed
  • Other professional journal / website
  • NCWorks.gov
  • UNC School System Job Board
  • Personal Networking
  • Facebook
  • Twitter
  • Indeed.com
  • NorthCarolinaDiversity.com
  • Other
• * If you selected "Other", please provide the name of the resource here.

  (Open Ended Question)

• * Are you eligible to work in the United States without sponsorship?
  • Yes
  • No
• * Will you now or in the future require visa sponsorship for employment at the University of North Carolina at Greensboro?
  • Yes
  • No