Director of Cage Operations

Fairmount Park; Illinois; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Employee Assistance Program (EAP)

Job summary

Fairmount Park in Illinois is seeking a Director of Cage Operations to provide strategic leadership over cages, count room, and related credit and collections activities.

You will oversee cash handling, risk controls, staffing, and guest service while ensuring compliance with Title 31, AML, and Illinois Gaming Board rules.

Qualifications

• 5–7 years of progressive casino cage and count room experience.
• At least 3 years in management or leadership.
• Casino credit and collections experience preferred.
• Must obtain and maintain a valid Illinois Gaming Board license.

Responsibilities

• Direct daily cage and count room operations, ensuring secure handling of cash, chips, and negotiable instruments.
• Maintain bankroll accuracy; oversee markers, front money, and chip inventory.
• Oversee credit decisions and collections per approved policies.
• Ensure regulatory compliance with Title 31, AML requirements, and IGB regulations; CTR/SAR reporting.
• Develop and monitor cage policies, procedures, and internal controls.
• Plan and manage departmental budget and staffing across shifts.
• Lead, train, and develop staff to ensure guest service and controls.

Skills

Cage operations

Count room operations

Credit operations

Regulatory compliance

Leadership

Budgeting

Education

Bachelor’s degree in Accounting or Finance

Tools

Casino management systems

Microsoft Office Suite

Job description

## Director of Cage OperationsApply: Fairmount Park: Full time: Posted 2 Days Ago: R-101506**About Us**Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!**Job Description:**The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.**DUTIES AND RESPONSIBILITIES****Cage & Count Room Operations*** Direct daily operations: Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments* Maintain bankroll accuracy: Ensure an accurate balance of cash in the bankroll* Manage table games activities: Oversee markers, front money, and chip inventory **Credit & Collections*** Oversee credit decisions: Review credit applications, credit limits, outstanding marker balances, and aging reports* Manage collections: Oversee collection activity in accordance with approved policies and procedures **Count Room & Equipment*** Manage drop and count: Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations* Maintain equipment: Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation **Risk & Compliance Management*** Ensure regulatory compliance: Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting* Strengthen internal controls: Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure* Resolve variances: Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings **Budget & Financial Management*** Manage departmental budget: Develop and manage the department budget, controlling labor and operating costs **Team Leadership & Development*** Build a high-performing team: Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs* Ensure adequate coverage: Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls **Guest Service*** Resolve guest concerns: Investigate and resolve guest issues and disputes within the cage* All other duties assigned **QUALIFICATIONS****Education*** Bachelor’s degree preferred, in Accounting, Finance, or a related field **Experience*** 5–7 years of progressive casino cage and count room experience* At least 3 years in management or leadership capacity* Casino credit and collections experience preferred* Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment **Skills & Competencies*** Comprehensive knowledge of cage, count room, and credit operations* Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations* Proficient in casino management systems and Microsoft Office Suite* High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures* Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed **PHYSICAL DEMANDS AND WORK ENVIRONMENT*** Typical office environment* Travel may be required* Ability to work a flexible schedule, including weekends and holidays* The work environment is fast-paced and contains bright lights, loud noise**Base Pay Range:**$90,000.00 -$110,000.00*This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.**Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.*Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.