Director of Business Operations

Equip Health; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible PTO

Work from home

Co-working space stipends

Home office tech stipend

Paid parental leave

Medical, Vision, Dental

401k from day 1

360 feedback

Job summary

Equip Health is seeking a Director of Business Operations to lead the strategic execution, operational cadence, and infrastructure across the Care Operations function. You will translate high-level strategy into scalable systems that elevate Care Delivery and Care Experience while guiding a team of analysts and project managers to ensure cross-functional alignment and peak performance.

The role focuses on building scalable processes, establishing robust data tracking, and driving continuous

Qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or related field.
• Ability to manage competing priorities and communicate effectively with senior stakeholders.

Responsibilities

• Lead end-to-end strategic project management, process improvement, and change management initiatives.
• Direct reports, including analysts or project managers, and drive team performance.
• Design, pilot, and implement scalable operational processes across cross-functional teams.
• Develop and utilize data analysis and reporting to uncover trends and translate insights into action.

Skills

Project management

Change management

Process improvement

Data analysis

Stakeholder communication

Education

Bachelor’s degree in business/operations/healthcare

Tools

Excel

Google Sheets

Job description

• The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function
• This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience
• By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance
• Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale
• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth
• Perform other duties as assigned

Benefits

• Work in ways that work for you - Flexible PTO & work hours
• Work from home – or close to it - Co-working space stipends
• Comfortably WFH - Home office tech stipend
• Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
• Healthcare and more - Medical, Vision, Dental, HSA & FSA
• We invest in you - 401k program starting day 1
• Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback

Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives

Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance

Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks

Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams

Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights

Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience)

5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment

Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders