Head of Care Operations & Strategy (Remote)

Openkrill; United States; Remoto; USD 140.000 - 175.000; Tempo pieno

Descrizione del lavoro

Equip is seeking a Director of Business Operations to lead the Care Operations function, turning strategy into scalable systems for Care Delivery and Care Experience. You will guide analysts and project managers, drive cross-functional initiatives, and establish robust metrics and reporting to optimize operations.

Based in the United States, this fully remote role offers a strong compensation package, generous PTO, and comprehensive benefits as Equip scales its evidence-based treatment platform.

Competenze

• 5+ years of professional experience in business operations, management consulting, program management, or related healthcare/high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or related field (or equivalent practical experience).
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks.
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Mansioni

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
• Perform other duties as assigned.

Conoscenze

Managing direct reports

End-to-end strategic project

Change management

Data analysis

Operational reporting

Formazione

Bachelor’s degree in business, operations, healthcare administration, or related field (or equivalent practical experience)

Strumenti

SQL

Excel

Google Sheets

Descrizione del lavoro

Equip is seeking a Director of Business Operations to lead the Care Operations function, turning strategy into scalable systems for Care Delivery and Care Experience. You will guide analysts and project managers, drive cross-functional initiatives, and establish robust metrics and reporting to optimize operations.

Based in the United States, this fully remote role offers a strong compensation package, generous PTO, and comprehensive benefits as Equip scales its evidence-based treatment platform.