Business Operations

Fay; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Fay is seeking a skilled Business Operations professional based in San Francisco, California. This strategic role is central to the Patient and Provider Operations organization, driving decision-making through data and insights.

The ideal candidate will have comprehensive experience in a fast-paced environment, excellent analytical and communication skills, and a collaborative mindset to enhance patient and provider retention while managing operational systems. If you thrive in complex scenarios and are motivated by impactful outcomes, we invite you to apply.

Qualifications

• 5–7 years in business operations, strategy, chief of staff, or similar roles.
• Strong analytical skills with experience working directly with data.
• Experience working across multiple functions without direct authority.

Responsibilities

• Own data and insights that drive decision-making.
• Develop an understanding of patient and provider supply/demand dynamics.
• Build and maintain operating systems for organizational alignment.

Skills

Analytical skills

SQL

Communication

Organizational skills

Collaboration

Problem-solving

Education

MBA preferred

Job description

Requirements

• 5–7 years in business operations, strategy, chief of staff, or similar roles at a high-growth startup or tech company; MBA preferred
• Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn)
• Proven ability to own metrics and operating cadence in a fast-paced environment
• Strong prioritization and judgment in ambiguous, high-change environments
• Experience working across multiple functions and managing cross-functional execution without direct authority
• Excellent communication skills, including writing clear, structured memos and presentations for senior audiences
• Background in healthcare, marketplace, or operations-heavy environments preferred
• Highly organized, detail-oriented, and proactive in identifying problems before raised
• Motivated by outcomes over ownership and effective in collaborative environments

What the job involves

• This Business Operations role sits at the center of the Patient and Provider Operations organization, which powers the flywheel connecting clinical quality, payer trust, provider economics, and patient retention. It brings together Patient Experience, Provider Operations & Growth, and Clinical Operations
• This is a strategic, analytical role grounded in operations. The most immediate need for this position is to own the data and insights that drive decision-making, develop a strong understanding of patient and provider supply and demand dynamics, and translate those insights into actionable recommendations
• You will also help build and maintain the operating systems that keep a fast-moving, complex organization aligned and executing effectively
• Partner with Patient and Provider team leads to generate insights on patient and provider cohorts and identify opportunities to reduce churn and improve retention
• Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, and patient experience
• Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities
• Own analysis of supply and demand dynamics in the patient and provider marketplace, helping shift toward a more predictive model
• Support Provider Growth in identifying where to focus onboarding efforts (e.g., geographies, provider profiles)
• Evaluate new initiatives and clarify what is driving impact, and what is not
• Build and maintain the operating cadence across Patient Experience, Provider Growth & Operations, and Clinical Operations
• Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics
• Surface risks, identify gaps, and drive accountability across cross-functional initiatives
• Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions
• Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping navigate ambiguity
• Own early-stage processes, programs, or capabilities without clear ownership
• Build, test, and scale new initiatives, then transition them to long-term owners
• Support hiring and org-building as the team scales
• Take on ambiguous, high-priority problems with full ownership