Director of Business Operations

EFG Company; Irving (TX); On-site; USD 150,000 - 220,000; Full time

Job summary

EFG Company is seeking a Director of Business Operations in Irving, TX to lead AR, AP and billing functions with a nine-person team, including offshore staff. The role blends strategic vision with hands-on execution, ensuring accuracy, strong internal controls, and reliable financial reporting.

You will drive process improvements, leverage technology, and champion AI-powered automation. You will partner with Technology and Sales to resolve client billing issues, optimize collections, and provide

Qualifications

• Bachelor's degree in accounting, finance, business administration, or a related field preferred; an equivalent combination of education and experience will be considered
• 10+ years of progressive experience
• 5+ years of leadership experience
• Strategic and hands-on capability, setting direction while performing day-to-day work
• Partnering with Technology teams on system enhancements and initiatives
• Experience with NetSuite a plus
• Data-savvy with advanced proficiency in Microsoft Excel; Power Pivot a plus
• Experience using AI tools to improve processes and performance; Claude AI a plus
• Strong interpersonal skills to build relationships with clients, Sales, Technology and senior management
• Excellent written and verbal communication and presentation skills
• Strong analytical, problem-solving, planning, and organizational skills

Responsibilities

• Provide strategic leadership for AR, AP, and billing functions and develop a roadmap aligned with CFO priorities
• Balance strategy with hands-on execution on complex client accounts and issue resolution
• Lead initiatives that impact customers, vendors and billing; define technology requirements
• Manage a nine-person team including offshore staff with clear roles and workflows
• Collaborate with Technology to define requirements and test improvements to billing portals and financial systems
• Resolve billing questions, disputes, and account issues with clients and Sales
• Lead collections strategy including aging reviews and payment arrangements to reduce DSO
• Champion AI tools and automation to improve performance across billing, collections, and AP
• Oversee month-end close related to AR/AP and partner with FP&A
• Manage vendor payments and ensure compliance with approvals and terms
• Maintain internal controls over AR, AP, and billing and support audits
• Use data analytics to deliver insights to CFO and senior leadership
• Motivate, develop, and reward team members

Skills

Leadership

Strategic planning

Data analytics

Communication

Problem solving

Education

Bachelor's degree in accounting/finance/business

Tools

NetSuite

Microsoft Excel

Power Pivot

Claude AI

Job description

The Director of Business Operations leads the company’s AR, AP, and billing functions, including a team of nine with an offshore component. Reporting to the Chief Financial Officer, this position brings a strategic vision for improving processes, leveraging technology and AI tools, and delivering an excellent client experience, while remaining hands-on in the day-to-day work to ensure accuracy, strong internal controls, and reliable financial reporting.

Job Responsibilities of the Director of Business Operations

• Provides strategic leadership and vision for Accounting Operations and processes for AR, AP, and billing functions, developing a roadmap for process improvement aligned with the CFO’s priorities and the company’s growth objectives.
• Balances strategy with hands-on execution, working complex client accounts, and resolving issues directly when needed.
• Leads initiatives that impact customers, vendors and billing from Accounting and Finance to ensure optimal solutions and define requirements for technology.
• Leads a team of nine, including an offshore team, establishing clear roles, workflows, handoffs, and performance standards that work effectively across locations and time zones.
• Collaborates with Technology teams to define requirements and prioritize and test improvements to the billing portal and financial systems to better support clients.
• Works closely with Sales and directly with clients to resolve billing questions, disputes, and account issues, building strong and trusted relationships.
• Leads client collections strategy and execution, including account reconciliations, aging reviews, escalations, and payment arrangements, to reduce past-due balances and DSO.
• Champions the use of AI tools and automation to improve team performance, accuracy, and efficiency across billing, collections, cash application, and AP processing.
• Oversees month-end close activities related to AR/AP and partners with FP&A and Controllers organization.
• Manages vendor payment runs and relationships, ensuring compliance with approval policies and payment terms.
• Maintains and strengthens internal controls over AR, AP, and billing processes and leads support for internal and external audits.
• Uses data and analytics to deliver insights to the CFO and senior leadership, turning results into actionable insights and recommendations.
• Motivates, develops, and rewards team members.

Job Qualifications of the Director of Business Operations

• Bachelor's degree in accounting, finance, business administration, or a related field preferred; an equivalent combination of education and experience will be considered
• 10+ years of progressive experience
• 5+ years of leadership experience
• Proven ability to be both strategic and hands-on, setting direction while rolling up their sleeves on day-to-day work
• Partnering with Technology teams on system enhancements and initiatives
• Experience with NetSuite a plus
• Data-savvy, with advanced proficiency in Microsoft Excel. Advanced in use of Power Pivots a plus.
• Experience using AI tools to improve processes and performance; experience with Claude AI a plus
• Strong interpersonal skills, with the ability to build effective relationships with clients, Sales, Technology, and senior management
• Excellent written and verbal communication and presentation skills,
• Strong analytical, problem-solving, planning, and organizational skills, with the ability to manage competing priorities and meet deadlines