Director of Billing and Collections

ServiceTitan Software Canada; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceTitan Software Canada seeks a strategic Director of Billing & Collections to lead global O2C, oversee invoicing, collections, AR, and disputes across entities, partnering with Finance, Sales, and Engineering to drive revenue integrity.

This hybrid leadership role manages onshore and offshore teams, works with Deal Desk and Legal on contract-to-cash, supports monthly close, and aims to reduce DSO while delivering exceptional customer experiences.

Qualifications

• 10+ years in billing, AR, or revenue operations.
• Minimum 5 years in a managerial or director role overseeing global O2C functions.
• Experience with offshore teams or global BPO vendors.
• Experience collaborating with Deal Desk and Legal on contracts and negotiations.
• Hands-on with Salesforce and Workday in billing and close processes.

Responsibilities

• Lead, mentor, and scale billing and collections teams across onshore and offshore locations.
• Partner with Sales leadership, Account Executives, Deal Desk, and Legal during contract negotiations and collections.
• Support monthly close with revenue accounting, bad debt reserves, and unapplied cash reconciliations.
• Oversee billing workflows across SaaS subscriptions, usage models, and enterprise contracts per revenue standards.
• Direct global collections strategy to maximize cash recovery while protecting key customer relationships.
• Drive process optimization and system initiatives across O2C with IT and Finance teams.

Skills

Billing operations

Revenue operations

Accounts receivable

Financial operations

Managerial leadership

Offshore teams

BPO vendors

Deal Desk collaboration

Revenue recognition

SOX compliance

IT systems

Salesforce

Workday

Education

Bachelor's degree

CPA preferred

Tools

Salesforce

Workday

Job description

Ready to be a Titan?

We are seeking a strategic and results-driven Director of Billing & Collections to lead and optimize our global end-to-end Order-to-Cash (O2C) operations. In this high-impact leadership position, you will oversee customer invoicing, collections, and accounts receivable, and dispute resolution across all entities. You will serve as a key operational partner across Finance, Sales, and Corporate Engineering, driving core system initiatives, streamlining billing workflows, and collaborating closely with Deal Desk to ensure complex deal structures transition seamlessly from contract to cash. Additionally, you will partner closely with the Revenue Accounting team to ensure seamless execution and support during the monthly close cycle. You will manage and scale a high-performing hybrid team of onshore and offshore resources, balancing strong financial governance with exceptional customer experiences. If you thrive in a fast-paced environment at the intersection of Financial Operations, Sales Alignment, and Systems Engineering, this role offers an exceptional opportunity to drive revenue integrity, reduce DSO, and scale our infrastructure.

What You'll Do

Team Leadership & Offshore Management

Lead, mentor, and scale the billing and collections teams, including AR accountants across onshore and offshore locations. Foster a performance-driven, customer-centric culture that balances firm financial control with high-quality customer touchpoints.

Cross-Functional Sales Partnership & Deal Desk Alignment

Partner closely with Sales leadership and Account Executives to build strong relationships that empower sales teams to support collection efforts and resolve billing disputes efficiently. Work directly with Deal Desk and Legal during contract negotiations and the contract signing process. Leverage sales relationships to turn sensitive collection discussions into positive customer touchpoints that protect long-term account value.

Revenue Accounting & Monthly Close Partnership

Partner closely with the Revenue Accounting team to support the monthly financial close cycle, ensuring timely billing cutoff. Provide accurate monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations to support smooth financial reporting and audit readiness.

Billing Operations, Invoicing & Revenue Compliance

Oversee the accuracy, timeliness, and completeness of all customer billing streams across SaaS subscriptions, usage-based models, and enterprise contracts. Ensure all billing workflows and transaction flows comply with revenue recognition standards (ASC 606 / IFRS 15) and regional/international tax requirements. Supervise the resolution of complex billing inquiries, unapplied cash, and escalated customer account discrepancies.

Credit & Collections Strategy

Direct global collections strategy to maximize cash recovery while preserving key customer relationships. Analyze delinquent accounts, bad debt trends, and aging profiles; implement targeted strategy to minimize write-offs and allowance reserves. Drive automated cash application strategies and automated collection escalation workflows.

Process Optimization & Systems Initiatives

Continuously streamline Order-to-Cash processes by identifying operational bottlenecks, eliminating manual interventions, and establishing best-in-class workflows across global operations. Partner closely with Corporate Engineering (IT), Finance Systems, and Product teams on system architecture initiatives-leading the strategy, design, testing, and deployment for billing platform enhancements, revenue engines, and collection tools. Maintain robust internal controls (SOX compliance where applicable) and lead internal and external financial audit preparations.

What You'll Bring

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations, with at least 5 years in a managerial or directorship role overseeing global O2C functions.
• Bachelor's Degree in Finance, Accounting, Business Administration, or equivalent operational experience required (Master's or CPA preferred).
• Strong experience collaborating directly with Revenue Accounting and Finance teams to support month-end close processes, AR reconciliations, and revenue recognition compliance.
• Proven track record of managing and scaling offshore teams, third-party BPO vendors, or global shared service centers with high standards of operational quality.
• Deep experience collaborating with Deal Desk and Legal to structure commercial terms that balance sales speed with billing operational feasibility.
• Hands-on leadership experience partnering with IT/Corporate Engineering on major finance system initiatives (e.g., Salesforce, Workday).
• Demonstrated ability to map, streamline, and automate manual order-to-cash workflows into highly scalable, automated global operations.
• Strong understanding of working capital optimization, AR accounting, credit evaluation met