Manager of Global Billing Operations

Recorded Future, Inc.; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Retirement plans

Great health benefits for employees

Company paid life and incomeProtection

Structured professional development

Generous paid time off

Parental leave

Wellness programs

Hybrid work and flexible schedules

Job summary

Recorded Future, Inc. is seeking a Manager, Global Billing Operations to lead and scale our billing processes across a global customer base.

You will own the translation of complex SaaS contracts into accurate, timely billing outcomes while overseeing collections and ensuring efficient cash realization. You will partner with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth.

Qualifications

• 8+ years of experience in billing operations or finance operations, preferably in SaaS/tech.
• Strong experience with NetSuite and Salesforce.
• Strong Order to Cash experience.
• Experience with automation, AI, or process improvement initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience with government portal WAAF, including tax and multi-entity environments.
• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (Coupa, Ariba).
• Familiarity with ASC 606 and revenue recognition considerations.
• 3+ years of people management experience.
• Experience aligning billing with cross-functional deals and revenue accounting.

Responsibilities

• Lead and scale billing processes across a global customer base.
• Own translation of complex SaaS contracts into accurate billing outcomes; manage collections and cash realization.
• Partner with RevOps, Deal Desk, Sales and Finance to ensure scalable, audit-ready billing.
• Balance hands-on execution with process ownership; drive automation and continuous improvement.
• Own global billing operations: invoicing aligned to contracts, pricing, and booking policies.
• Manage end-to-end invoicing lifecycle post-Closed Won: setup, validation, delivery.
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize errors.
• Serve as escalation point for complex billing issues, disputes, and exceptions.
• Lead collections: AR aging, follow-ups, dispute resolution.
• Monitor DSO, past due balances, and collection effectiveness.
• Ensure accurate cash application and reconciliation.
• Continuous improvement of billing and AR processes; identify automation opportunities.
• Standardize processes across regions, entities, and customer segments.
• Partner with Deal Desk/RevOps for seamless transition from deal to billing.
• Collaborate with Sales and stakeholders to resolve payment delays.
• Coordinate with Revenue Accounting for ASC 606 alignment and audit readiness.
• Support external audits with documentation and issue resolution.
• Maintain compliance with global tax, invoicing, and regulatory requirements.
• Lead, mentor, and develop a high-performing Global Billing Operations team.
• Establish clear goals, priorities, and performance expectations; foster accountability.

Skills

Billing operations

Finance operations

Automation

Process improvement

Analytical skills

Communication

Leadership

Cross-functional collaboration

SOX compliance

Audit readiness

Problem solving

Tax/regulatory knowledge

Tools

NetSuite

Salesforce

Coupa

Ariba

AWS/Azure marketplace billing

Job description

• Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base
• This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization
• You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth
• This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment
• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation
• Own and continuously improve billing and AR processes to driving scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments
• Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution
• Partner with Sales and customer stakeholders to resolve payment delays and escalations
• Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
• Ensure billing and AR processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements
• Lead, mentor, and develop a high-performing Global Billing Operations team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

Benefits

• Competitive compensation
• Retirement plans
• Great health benefits for employees and their families
• Company paid life and income protection
• Structured professional development and career advancement programs
• Generous paid time off
• Parental leave
• Wellness programs
• Hybrid work and flexible schedules

• Experience operating in a high-growth, complex deal environment
• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
• Strong experience with NetSuite and Salesforce
• Strong Order to Cash experience
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills
• Deep understanding of billing processes, invoicing structures, and collections workflows
• 3+ years of people management experience
• Exposure to Government portal WAAF, including tax and multi-entity environments
• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
• Familiarity with ASC 606 and revenue recognition considerations