Director of BPM & Process Excellence – SMB/BI Centers

The Travelers Indemnity Company; Hartford (CT); On-site; USD 115,000 - 189,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is seeking a Business Process Management professional in Hartford, CT to drive end-to-end process improvements and align initiatives with enterprise goals. This role emphasizes Six Sigma, Agile, and data-driven decision making.

Ideal candidates have 5 years in operations, strong analytical and communication skills, and the ability to influence cross-functional partners. The position offers comprehensive benefits and a competitive salary.

Qualifications

• Bachelor’s degree required.
• 5 years of experience in operations.
• Familiarity with Six Sigma and Agile.
• Strong data analysis and trend reporting.
• Ability to influence and collaborate at all levels.

Responsibilities

• Assist in developing and translating the business strategy for implementation, implications, approach, and cost and ensure it is aligned with enterprise and/or business unit goals.
• Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams, business areas, and processes.
• Identify and Assess recommendations for process improvement opportunities and engage key stakeholders to secure the buy-in to implement changes and initiate and implement large/multiple improvement opportunities.
• Own and optimize the performance of an assigned capability or business area, and/or technology, including collaborating with stakeholders, requesting, and obtaining the proper tools, resources, and funding to maximize business value, as appropriate.
• Own, lead, and influence the end-to-end execution of the operational components of multiple/high complexity initiatives that have a broader impact across the line of business including the benefits monitoring, benefits realization, as appropriate.
• Assist in the prioritization of efforts and advocacy for resource allocation.
• Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
• Perform other duties as assigned.

Skills

Six Sigma

Agile

Data analysis

Communication

Project management

Education

Bachelor’s Degree

Job description

The Travelers Indemnity Company is seeking a Business Process Management professional in Hartford, CT to drive end-to-end process improvements and align initiatives with enterprise goals. This role emphasizes Six Sigma, Agile, and data-driven decision making.

Ideal candidates have 5 years in operations, strong analytical and communication skills, and the ability to influence cross-functional partners. The position offers comprehensive benefits and a competitive salary.