Director of Banquets

Compass Group; Milwaukee (WI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Director of Banquets to lead premium operations, ensuring exceptional guest experiences and financial success. This role requires a seasoned operations leader with a passion for hospitality and a strong focus on quality standards. You'll oversee all aspects of premium services, from team recruitment to event planning, while fostering a collaborative environment. Join a company recognized for innovation and diversity, where your leadership will shape memorable experiences for guests at iconic events. If you're ready to make an impact in a dynamic setting, this opportunity is for you.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Employee Assistance Program

Qualifications

• 5+ years in food and beverage operations required.
• Bachelor's degree in hospitality management preferred.

Responsibilities

• Manage premium operations to enhance guest experience.
• Oversee recruitment, training, and team engagement.
• Ensure compliance with standards and financial reporting.

Skills

Food and Beverage Operations

Interpersonal Skills

Stakeholder Management

Computer Literacy

Passion for Hospitality

Education

Bachelor's Degree in Hospitality Management

Job description

Levy Sector

Director of Banquets

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Director of Premium, you will be responsible for managing the Premium department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

Detailed Responsibilities

1. Overseeing all aspects of premium operations
2. Ensuring the recruitment and training of team members in our standards and procedures
3. Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
4. Driving engagement within the premium department
5. Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
6. Building relationships with regular guests and suite holders
7. Partnering with the culinary team to oversee the development of menus for all premium spaces
8. Setting up and ensuring the consistent use of the Suites Management System for the premium department
9. Ensure the availability of printed collateral to support promotions and premium offer communication
10. Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
11. Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
12. Ensuring all aspects of premium operations are in line with Levy's Core Signature standards
13. Overseeing annual suite holder tastings in partnership with the culinary team
14. Attending BEO meetings to plan for upcoming events
15. Working in partnership with other departments to ensure accurate completion of the requisition process
16. Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
17. Ensuring compliance with all Payment Card Information rules
18. Conducting progressive coaching with team members
19. Completion of monthly financial reporting and action planning
20. Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
21. Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
22. Completion and processing of alcohol incident logs to identify recurring issues or trends
23. Managing team member breaks
24. Overseeing recruitment activities for team members
25. Holding pre-shift meetings to set the tone for events
26. Support location Keys to the Future activities to develop future leaders
27. Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
28. Overseeing service standards during events to ensure a high standard of guest experience
29. Ensuring accurate end of month inventory completion
30. Managing and resolving guest complaints
31. Managing team member incidents/accidents and following all required reporting procedures
32. Managing the onboarding of new management employees in line with our #bestdayever process
33. Monthly safety training conducted for team members
34. Managing team member scheduling in line with demand forecasts
35. Other responsibilities and duties as assigned
36. Supporting other locations/properties as needed

Skills and Experience

1. 5+ years of experience in a food and beverage operational position
2. Bachelor's degree in hospitality management is preferred
3. High level of computer literacy
4. Passion for hospitality, food, and retail
5. Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

1. Medical
2. Dental
3. Vision
4. Life Insurance/ AD
5. Disability Insurance
6. Retirement Plan
7. Flexible Time Off Plan
8. Paid Parental Leave
9. Holiday Time Off (varies by site/state)
10. Personal Leave
11. Associate Shopping Program
12. Health and Wellness Programs
13. Discount Marketplace
14. Identity Theft Protection
15. Pet Insurance
16. Commuter Benefits
17. Employee Assistance Program
18. Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (paid time off benefits information).