Director of Banquets

Compass Group Poland Sp. z o.o.; Milwaukee (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

Join a forward-thinking company as the Director of Premium, where you will lead the Premium department to deliver exceptional guest experiences and drive financial success. With a focus on people and quality standards, this role is perfect for an experienced operations leader from a high-end dining background. You will oversee all aspects of premium operations, ensuring the recruitment and training of team members while fostering relationships with guests and culinary teams. This is an exciting opportunity to make a significant impact in a dynamic and innovative environment.

Benefits

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Qualifications

• 5+ years of experience in food and beverage operations.
• Strong interpersonal and stakeholder management skills.
• High level of computer literacy.

Responsibilities

• Oversee premium operations to enhance guest experience.
• Manage recruitment and training of team members.
• Ensure compliance with Levy's Core Signature standards.

Skills

Food and Beverage Operations

Interpersonal Skills

Stakeholder Management

Computer Literacy

Hospitality Management

Education

Bachelor's Degree in Hospitality Management

Job description

Levy Sector

Director of Banquets

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Director of Premium, you will be responsible for managing the Premium department to achieve the best possible guest experience, partner satisfaction, and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high-end or fine dining background.

Responsibilities

1. Overseeing all aspects of premium operations
2. Ensuring the recruitment and training of team members in our standards and procedures
3. Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
4. Driving engagement within the premium department
5. Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
6. Building relationships with regular guests and suite holders
7. Partnering with the culinary team to oversee the development of menus for all premium spaces
8. Setting up and ensuring the consistent use of the Suites Management System for the premium department
9. Ensuring the availability of printed collateral to support promotions and premium offer communication
10. Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
11. Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
12. Ensuring all aspects of premium operations are in line with Levy's Core Signature standards
13. Overseeing annual suite holder tastings in partnership with the culinary team
14. Attending BEO meetings to plan for upcoming events
15. Working in partnership with other departments to ensure accurate completion of the requisition process
16. Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
17. Ensuring compliance with all Payment Card Information rules
18. Conducting progressive coaching with team members
19. Completion of monthly financial reporting and action planning
20. Ensuring regular maintenance, cleaning, and inspection of all premium areas and equipment
21. Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
22. Completion and processing of alcohol incident logs to identify recurring issues or trends
23. Managing team member breaks
24. Overseeing recruitment activities for team members
25. Holding pre-shift meetings to set the tone for events
26. Supporting location Keys to the Future activities to develop future leaders
27. Supporting team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
28. Overseeing service standards during events to ensure a high standard of guest experience
29. Ensuring accurate end-of-month inventory completion
30. Managing and resolving guest complaints
31. Managing team member incidents/accidents and following all required reporting procedures
32. Managing the onboarding of new management employees in line with our #bestdayever process
33. Monthly safety training conducted for team members
34. Managing team member scheduling in line with demand forecasts
35. Other responsibilities and duties as assigned
36. Supporting other locations/properties as needed

Skills and Experience

• 5+ years of experience in a food and beverage operational position
• Bachelor's degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. We are committed to fair treatment for all Applicants and Associates regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily exhaustive of all responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change the essential functions based on business necessity.

We will consider all qualified applicants, including those with a criminal history, in accordance with applicable laws. We encourage applicants with a criminal history to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. We always take care of family. Learn more about Levy benefits offered:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts

Levy maintains a drug-free workplace.

Associates may be eligible for paid/unpaid time off benefits. For positions in Washington State, Maryland, or remote work, click here for paid time off benefits info.