Director of Banquets

Compass Group Canada; Milwaukee (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Director of Premium to elevate guest experiences and operational excellence. This role demands a seasoned leader with a passion for hospitality and a track record in high-end dining. You will oversee premium operations, drive team engagement, and collaborate with culinary experts to craft exceptional dining experiences. Join a dynamic environment that values diversity and offers a comprehensive benefits package, ensuring that both team members and guests feel valued and cared for. If you're ready to lead and innovate in the world of hospitality, this opportunity is for you.

Benefits

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Employee Shopping Program

Wellness Programs

Discount Marketplace

Pet Insurance

Qualifications

• 5+ years in food and beverage operations with a focus on guest experience.
• Strong interpersonal skills for managing diverse teams and stakeholders.

Responsibilities

• Oversee premium operations and ensure guest satisfaction.
• Recruit, train, and develop team members to meet quality standards.
• Collaborate with culinary teams to create premium menus.

Skills

Food and Beverage Operations

Interpersonal Skills

Stakeholder Management

Computer Literacy

Hospitality Management

Education

Bachelor's Degree in Hospitality Management

Job description

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Director of Premium, you will be responsible for managing the Premium department to achieve the best possible guest experience, partner satisfaction, and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high-end or fine dining background.

Responsibilities

1. Oversee all aspects of premium operations.
2. Recruit, train, and develop team members according to our standards and procedures.
3. Collaborate with location leadership to improve guest satisfaction and financial performance.
4. Drive engagement within the premium department.
5. Plan and prepare for seasonal and special events to ensure maximum readiness.
6. Build and maintain relationships with regular guests and suite holders.
7. Partner with culinary teams to develop menus for all premium spaces.
8. Ensure consistent use of the Suites Management System for the department.
9. Support promotional activities with printed collateral and communication materials.
10. Coordinate with location partners on sponsored space operations.
11. Manage loss prevention activities, including cash handling and inventory control.
12. Maintain compliance with Levy's Core Signature standards.
13. Organize annual suite tastings with culinary teams.
14. Attend BEO meetings for event planning.
15. Work with other departments to ensure requisition accuracy.
16. Review consumption and update par levels with culinary and purchasing teams.
17. Ensure compliance with Payment Card Information security rules.
18. Conduct coaching and performance reviews.
19. Complete monthly financial reports and develop action plans.
20. Maintain premium areas and equipment.
21. Ensure responsible alcohol service and signage compliance.
22. Document and address alcohol incidents.
23. Manage team scheduling and breaks.
24. Oversee recruitment and onboarding of team members.
25. Lead pre-shift meetings to set service standards.
26. Support leadership development initiatives.
27. Ensure service standards during events.
28. Manage inventory and guest complaint resolution.
29. Handle team member incidents and safety training.
30. Perform other duties as assigned and support additional locations as needed.

Skills and Experience

• 5+ years in food and beverage operations.
• Bachelor's degree in hospitality management preferred.
• High computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Levy is an equal opportunity employer committed to diversity and fair treatment. Qualified candidates must be able to perform essential functions satisfactorily, with or without reasonable accommodations. We consider all applicants, including those with criminal histories, in compliance with applicable laws. Applications are accepted continuously.

At Levy, team = family. And we’ll always take care of family. Learn more about Levy benefits:

• Medical, Vision, Life Insurance, Disability Insurance
• Retirement Plan, Flexible Time Off, Holiday Time Off
• Personal Leave, Employee Shopping Program, Wellness Programs
• Discount Marketplace, Identity Theft Protection, Pet Insurance
• Employee Assistance Program, Flexible Spending Accounts

Levy maintains a drug-free workplace.

Additional benefits information available for specific states and remote roles.

About the company

We are Canada’s leading foodservice and support services company, setting the standard with over 24,000 associates...