Conference Concierge Full Time

Marcus Corporation; Lake Geneva (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Conference Concierge, where your role will be pivotal in creating memorable experiences for guests during corporate events and social gatherings. This position emphasizes proactive guest engagement, ensuring all needs are met while identifying opportunities for upselling services. You will be part of a vibrant team that values personal growth and a positive work environment. With a commitment to excellence in hospitality, you'll help turn ordinary days into extraordinary ones, all while enjoying a range of perks and advancement opportunities. If you thrive in a dynamic setting and are passionate about guest satisfaction, this role is perfect for you.

Benefits

Discounted Hotel rooms at Marcus properties

Free meals every shift

Paid vacation days

Discounted WELL Spa Gym membership

Advancement opportunities

Friendly work atmosphere

Holiday, jury duty, & bereavement pay

Medical, dental and vision insurance

Company-paid life insurance

Employee assistance program

Qualifications

• Previous hotel and/or Banquets and Catering experience preferred.
• Good leadership qualities and aggressive hospitality.

Responsibilities

• Communicate effectively with guests and co-workers.
• Assist guests with meeting room set-up and special requests.
• Monitor pre-function areas to ensure cleanliness.

Skills

People Skills

Leadership Qualities

Organizational Skills

Hospitality

Communication Skills

Self-Starter

Education

Experience in Hotel/Banquets and Catering

Job description

Job Description - Conference Concierge Full Time (250000LX)

Personalize guest’s experience as a Conference Concierge for the Banquet Department! Act as a liaison between Banquets, Event Managers and clients during the event phase of the meeting. Be highly visible during corporate conferences, social events and meetings; be a proactive representative of the hotel who is aimed towards addressing guest’s needs, anticipating and resolving potential problems before they happen, and identifying up-selling opportunities for the resort.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values its people

Grand Perks:

• Discounted Hotel rooms at Marcus properties
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Discounted WELL Spa Gym membership
• Advancement opportunities across the property and US
• Friendly work atmosphere- Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Ability to verbally communicate effectively with guests and co-workers
• Pushing, pulling, bending, stooping, upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
• Ability to multi-task in a high paced environment
• To be identifiable, visible and accessible at all times to our meeting planners & guests
• Introduce self to the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs etc.
• To know all the facilities of the hotel and their hours of operation
• Inform event managers and banquet staff of any last minute changes (Meetings)
• Update Delphi with last minute changes
• Identify possibility for catering, audio visual up sell
• Walk all meeting space with banquets prior to the guest arriving (check to make sure banquets has completed all check lists)
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set-up
• Confirm timing and guarantees for food and beverage
• Seek out opportunities for “Wows” or “HUGS”
• Attend BEO, Pre-Con, and Huddle meetings
• Plan the “post-con” meetings with clients, EM and Banquets staff
• Monitor pre-function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes, mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Each associate is expected to carry out, within their capability, all reasonable requests by management
• Assist the Director of Event on special projects when not busy with groups (New menus, updating Delphi, forecasting reports etc.)

The Qualifications:

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skills
• Displays aggressive hospitality
• Communicates well with others
• Good organizational skills
• Must be a self-starter and be able to work with minimum supervision
• Total commitment to guest satisfaction

Reporting Relationship: Assistant Banquet Manager and Director of Banquets

Exemption Status: Non-Exempt.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.