Head of Operation Department

CTBC Bank, New York Branch; Los Angeles (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

CTBC Bank, New York Branch seeks a Head of Operations to oversee branch banking operations in Los Angeles, including cash management, deposits, loans, trade finance and payments. The role emphasizes strong controls, regulatory compliance, and coordinated reporting with Head Office.

The ideal candidate will have extensive experience in branch operations and AML/compliance, plus leadership to drive efficiency and performance.

Qualifications

• 5+ years of customer services experience in the branch banking industry or related environment.
• 3+ years of branch operations experience is preferable.
• Thorough knowledge of Branch Banking-related information technology.
• Thorough knowledge of banking regulations and procedures.
• Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank’s laws and regulations in operation areas.
• Basic PC skills and Microsoft Word and Excel competency.
• Bachelor’s degree in business or related field is required.
• Fluent in English and Chinese (mandarin preferred) is a major plus

Responsibilities

• Lead and oversee all branch banking operations, including cash management, trade finance, deposits, loans, treasury operations, and cheque and payment services.
• Monitor daily operational activities and ensure timely identification, escalation, and resolution of operational issues and exceptions.
• Supervise credit administration functions, including loan documentation, collateral management, and maintenance of credit files.
• Ensure proper documentation, controls, and procedures are in place to protect the Bank’s lien positions and mitigate operational risk.
• Coordinate with relationship managers, loan officers, and external examiners on credit reviews and regulatory matters.
• Monitor operational transactions for potential suspicious activities and money laundering risks, ensuring adherence to AML and compliance requirements.
• Establish implement, and continuously enhance operational policies, procedures, and internal control frameworks

Skills

Customer service

Branch operations

Regulatory compliance

AML compliance

IT in banking

English & Chinese

Education

Bachelor's degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services. As of the end of 2025, the Bank’s consolidated assets totaled NT$6.88 trillion, the most among all privately owned banks in Taiwan. It is also the best-performing bank in other indicators, such as profits, tier 1 capital, and client base. In addition, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 219 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services. Visit our website at https://www.ctbcbank.com/twrbo/en_tw/index_en.html

JOB OPPORTUNITY:

INDUSTRY: Commercial Banking

POSITION: Head of Operation Department

JOB RESPONSIBILITIES:

Banking Operations

• Lead and oversee all branch banking operations, including cash management, trade finance, deposits, loans, treasury operations, and cheque and payment services.
• Monitor daily operational activities and ensure timely identification, escalation, and resolution of operational issues and exceptions.
• Supervise credit administration functions, including loan documentation, collateral management, and maintenance of credit files.
• Ensure proper documentation, controls, and procedures are in place to protect the Bank’s lien positions and mitigate operational risk.
• Coordinate with relationship managers, loan officers, and external examiners on credit reviews and regulatory matters.
• Monitor operational transactions for potential suspicious activities and money laundering risks, ensuring adherence to AML and compliance requirements.
• Establish implement, and continuously enhance operational policies, procedures, and internal control frameworks

.

Overall Management

• Support the development and execution of branch performance targets, including staff MBOs and operational KPIs.
• Partner with Head Office and Human Resources to plan and coordinate ongoing training and professional development programs for Operations staff.
• Oversee regulatory reporting requirements for both U.S. and Taiwan jurisdictions, ensuring full compliance with applicable laws, regulations, and supervisory expectations.
• Serve as the primary liaison for internal and external auditors and regulatory examiners; coordinate examinations, inspections, management responses, remediation plans, and reporting to local management and Head Office.
• Lead and supervise the Operations Management Team (OMT) to design, implement, and maintain effective management mechanisms, including KPIs, SLAs, and quality assurance processes, with regular dashboard reporting to Head Office.
• Actively participate in branch management committees and contribute to policy development and strategic decision‑making.

Other

• Partner with cross‑functional stakeholders across branches to enhance operational efficiency and optimize end‑to‑end workflows.
• Facilitate effective communication and coordination between the Los Angeles Branch and Head Office on operations‑related projects and initiatives.
• Coordinate and maintain the branch’s business continuity and disaster recovery programs in accordance with approved policies and procedures.
• Perform other duties and responsibilities as assigned by Branch Management or Head Office from time to time.

QUALIFICATIONS:

• 5+ years of customer services experience in the branch banking industry or related environment, which include 3+ years of branch operations experience is preferable.
• Thorough knowledge of Branch Banking-related information technology.
• Thorough knowledge of banking regulations and procedures.
• Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank’s laws and regulations in operation areas.
• Basic PC skills and Microsoft Word and Excel competency.
• Bachelor’s degree in business or related field is required.
• Fluent in English and Chinese (mandarin preferred) is a major plus