Director of Banking Center Growth

Santander; Georgia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander in Jackson Heights, NY seeks a Director Banking Center Manager to lead a high-performing team, drive sales and service goals, and ensure operational excellence. This role focuses on executing a strategic plan, coaching staff, and delivering top-notch customer experiences in a fast-paced banking environment.

You will coach staff, manage a detailed business plan, expand client relationships, cross-sell products, and maintain compliance with regulations while delivering superior customer

Qualifications

• Bachelor-level or relevant education with leadership experience.
• Extensive banking knowledge with proven leadership and organizational skills.
• Strong customer service mindset and relationship-building capabilities.
• Familiarity with current banking products and services and compliance requirements.

Responsibilities

• Meet/exceed all sales, retention, and service quality goals.
• Develop, implement, and manage a detailed business plan and team goals.
• Expand and retain client relationships, cross-sell and resolve client issues.
• Coach and develop the team, ensuring audits and compliance requirements are met.
• Schedule shifts and provide coverage to meet customer needs and drive performance.

Skills

Leadership

Sales management

Customer service

Banking knowledge

Education

H.S. Diploma or GED

Associates or Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Santander in Jackson Heights, NY seeks a Director Banking Center Manager to lead a high-performing team, drive sales and service goals, and ensure operational excellence. This role focuses on executing a strategic plan, coaching staff, and delivering top-notch customer experiences in a fast-paced banking environment.

You will coach staff, manage a detailed business plan, expand client relationships, cross-sell products, and maintain compliance with regulations while delivering superior customer