Director of Auxiliary & Conference Services - Revenue & Operations

FORDHAM University; New York (NY); Vor Ort; USD 116.000 - 135.000; Vollzeit

Zusammenfassung

Fordham University seeks a Director of Auxiliary & Conference Services to lead non-academic revenue operations, venue bookings, print services, and partnerships. You will drive strategic initiatives, leverage technology and data, and partner with Dining, Housing, Parking, and Public Safety to optimize services.

You will oversee multiple programs, negotiate contracts, and mentor teams to deliver high-yield sales opportunities while ensuring compliance and sustainability across the auxiliary

Qualifikationen

• Bachelor's degree in Business Administration, Hospitality Management, Finance, Public Administration, or a related field.
• Minimum of 7 years of progressively responsible experience in auxiliary services, conference and event management, hospitality or venue sales, commercial operations, or contract administration.
• Minimum of 3 years of direct management experience leading professional sales, operations, or administrative teams.
• Hands-on experience with modern event/venue management software (Tripleseat, EMS, or Ungerboeck) and familiarity with AI-assisted CRM /prospecting platforms.
• Demonstrated success in commercial contract negotiation, third-party vendor management, commission auditing, and non-tuition revenue generation.
• Demonstrated experience overseeing revenue-generating operations, developing business opportunities, and managing third-party vendor or service contracts.

Aufgaben

• Oversees Enterprise Conference Management Platform with automated workflows, lead routing, contract generation, and AI-enabled sales tools.
• Develops strategies to increase non-tuition revenue by maximizing campus venues and spaces.
• Monitors sales activity, response times, conversion rates, and revenue performance to inform leadership decisions.
• Directs the sales pipeline, client intake, and fulfillment for summer conferences, academic symposiums, external youth camps, and corporate retreats.
• Oversees location scouting, filming agreements, production logistics, and filming risk compliance in coordination with university partners.
• Leads and optimizes team workloads across conference sales and operations roles, eliminating redundancies and aligning capacity with opportunities.
• Directs performance monitoring and contract compliance for third-party vendors, auditing commissions and SLA compliance.

Kenntnisse

Leadership

Negotiation

Communication

Revenue generation

Ausbildung

Bachelor's degree (Business Admin / Hospitality / Finance / Public Admin)

Master's degree (preferred)

Tools

Tripleseat

EMS

Ungerboeck

LinkedIn Automation

AI email agents

e-procurement platforms

Jobbeschreibung

Fordham University seeks a Director of Auxiliary & Conference Services to lead non-academic revenue operations, venue bookings, print services, and partnerships. You will drive strategic initiatives, leverage technology and data, and partner with Dining, Housing, Parking, and Public Safety to optimize services.

You will oversee multiple programs, negotiate contracts, and mentor teams to deliver high-yield sales opportunities while ensuring compliance and sustainability across the auxiliary