Director of Auxiliary & Conference Services Fordham University

Ajcunet; New York (NY); Hybrid; USD 116,000 - 135,000; Full time

Job summary

Fordham University seeks a Director of Auxiliary & Conference Services to lead non-academic operations across Rose Hill, Lincoln Center, and Westchester campuses. The role blends strategic oversight with hands-on management of venues, print services, and third-party partnerships.

You will drive revenue growth, optimize resources, and supervise a team while coordinating with Dining, Housing, Parking, and Public Safety to ensure service excellence. Hybrid schedule in a large university setting.

Qualifications

• Bachelor’s degree in related field (Business Admin, Hospitality, Finance, Public Admin).
• 7+ years in auxiliary services, conference/event management, or venue sales.
• 3+ years of direct management experience leading teams.

Responsibilities

• Oversee Enterprise Conference Management Platform and workflows.
• Develop strategies to increase non-tuition revenue from campus venues.
• Monitor sales activity, conversion rates, and revenue performance.
• Direct sales pipeline, client intake, and event fulfillment for conferences.
• Oversee filming agreements, logistics, and risk compliance with partners.
• Lead and optimize staff across conference sales/operations.

Skills

Event management software

CRM platforms

Contract negotiation

Revenue generation

Analytical skills

Leadership

Education

Bachelor's degree in Business Admin/Hospitality/Finance

Master's degree (preferred)

Job description

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Job Details

• Title of Position: Director of Auxiliary & Conference Services
• Position Number: A11305
• FLSA: Exempt
• Scheduled Hours Per Week: 35
• Department: University Procurement
• Campus: Rose Hill, Lincoln Center, Westchester
• Work Arrangement: Hybrid
• Hybrid Policy: Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.

Position Summary
Reporting to the Assistant Vice President for Procurement, Auxiliary & Conference Services, the Director of Auxiliary & Conference Services provides strategic and operational leadership for the University’s auxiliary and conference services portfolio.

The Director oversees non-academic commercial operations, external and enterprise venue bookings, print services, and key third-party retail and service partnerships. The role develops and implements strategies to grow non-tuition revenue, optimize resources, and improve operational efficiency. The Director oversees conference and event management systems and leverages technology, automation, data, and emerging tools to enhance business processes and service delivery.

The role collaborates with University partners, including Dining, Housing, Parking, and Public Safety, to coordinate services and identify operational efficiencies. The Director monitors financial and operational performance to identify opportunities for revenue growth, cost optimization, and the long-term sustainability of auxiliary and conference operations.

Essential Functions

Oversees the Enterprise Conference Management Platform, including automated booking workflows, lead routing, contract generation, deposit tracking, calendar integration, and AI-enabled sales tools.

Develops and executes strategies to increase non-tuition revenue by maximizing the use of campus venues, athletic facilities, and specialized spaces during periods of available capacity.

Monitors sales activity, response times, conversion rates, and revenue performance using enterprise scheduling and procurement data to evaluate results and inform leadership decision‑making.

Directs the sales pipeline, client intake, and operational fulfillment for summer conferences, academic symposiums, external youth camps, corporate retreats, and non‑degree institutional programs.

Oversees location scouting, commercial media filming agreements, production logistics, and filming risk compliance in coordination with University Communications, Risk Management, and General Counsel.

Leads, mentors, and optimizes team workloads across conference sales and operations roles (e.g., Manager, Conference Services & Business Development, Manager, Filming & Business Development), eliminating operational redundancies and aligning staff capacity with high‑yield sales opportunities.

Directs performance monitoring and contract compliance for the third‑party bookstore operator, tracking commission schedules, course material affordability programs, and service‑level compliance.

Administers master agreements for campus vending and corporate beverage partnerships, auditing commission payouts, machine uptime, and stocking SLAs. Conducts formal QBRs and annual performance audits for third‑party auxiliary partners to safeguard revenue integrity and service quality.

Provides strategic leadership and oversight to the Senior Associate, Sourcing and Office Services in the governance of the University’s central print manufacturing operations (Ram Print) and managed print vendor contracts, driving financial performance, internal chargeback model efficiency, vendor accountability, SLA compliance, equipment lifecycle management, and cost‑effective enterprise print solutions.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Management Responsibilities

Provides strategic leadership and contributes to higher‑level direction. Typically oversees managers via direct and indirect reports. Responsible for hiring, developing leaders, managing performance, corrective action, and compensation decisions.

Required Qualifications: Education and Experience

Bachelor’s degree in Business Administration, Hospitality Management, Finance, Public Administration, or a related field.

Minimum of 7 years of progressively responsible experience in auxiliary services, conference and event management, hospitality or venue sales, commercial operations, or contract administration.

Minimum of 3 years of direct management experience leading professional sales, operations, or administrative teams.

Required Qualifications: Knowledge and Skills

Hands‑on experience with modern event/venue management software (Tripleseat, EMS, or Ungerboeck) and familiarity with AI‑assisted CRM/prospecting platforms (LinkedIn Automation, AI email agents, e‑procurement platforms).

Demonstrated success in commercial contract negotiation, third‑party vendor management, commission auditing, and non‑tuition revenue generation.

Demonstrated experience overseeing revenue‑generating operations, developing business opportunities, and managing third‑party vendor or service contracts.

Demonstrated experience leveraging technology, data, and automated workflows to improve operational efficiency, service delivery, and business performance.

Preferred Qualifications

Master’s degree in a related field.

Minimum of 7 years of progressively responsible experience in auxiliary services, conference and event management, hospitality or venue sales, commercial operations, or contract administration within higher education or another large, complex organization.

Strong financial and analytical skills, including experience monitoring revenue, expenses, contract performance, and operational metrics.

Excellent leadership, relationship management, negotiation, and communication skills, with demonstrated ability to collaborate effectively across multiple organizational functions and levels.

Minimum Starting Salary

$115,500

Maximum Starting Salary

$135,000

Note
Salary is commensurate with qualifications, experience, and skills.

Is this a Union position?

No