Director of Audio Visual Services (Hotels)

AVmedia, Inc.; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

AVmedia, Inc. in Dallas seeks a hands-on leader to manage on-site AV operations for hotel events. You will be the lead contact, selling and servicing AV equipment, coordinating setup and teardown, and ensuring superb guest experiences.

The role emphasizes customer service, reliability, and safety, with accountability for inventory, records, and meeting budget goals. Strong communication with hotel staff and clients is essential, as is flexibility across day, night, weekends, and holidays.

Qualifications

• Experience in live event hotel environments.
• Strong on-site leadership and customer service.
• Willing to lift 50 lbs and stand long hours.
• Familiar with AV setups and safety protocols.

Responsibilities

• Represent AVmedia with professional hospitality service.
• Set up and strike equipment swiftly and safely.
• Interact with guests and hotel staff professionally.
• Document daily activities per site protocol.
• Identify improvements to service and financial results.
• Protect and manage inventory assets.
• Foster relationships with customers and team members.

Skills

Customer service

Sales leadership

On-site coordination

Safety awareness

Tools

MAC experience

Windows experience

Job description

Description

The candidate’s role will include the selling and servicing, i.e. set up, operation and removal of audio visual equipment on a day to day basis as well as leading all on site audio visual relationships. As the lead contact on site, the candidate is responsible for maintaining those relationships with both the Hotel internal customers as well as the meeting customers. As a sales leader, the candidate needs to be able to keep organized files, contact customers in a timely and efficient manner according to AVmedia standards, and track and record sales progress while hitting or surpassing budget goals. The Director is ultimately responsible for all asset management in his/her inventory at all times, and the ongoing maintenance of that inventory. The Director should be friendly, flexible to change at a moment’s notice, very reliable, be cognizant of the importance of safety for customers and their teammates, and genuinely enjoy serving others. Technical skills are important, but just as, if not more important, are customer service skills, energy, positive attitude, and drive.

Responsibilities: (General)

• - Being a great representative of the AVmedia Family Culture.
• - Setting and striking equipment in a swift, detail oriented, and safe manner.
• - Speaking with customers and hoteliers in a positive, friendly, and enthusiastic manner.
• - Documenting activities on a daily basis based on hotel or event site protocol.
• - Seeking out ways to improve the operation to include service and financial results.
• - Maintaining and protecting all assets at all times from damage, misuse or possible theft.
• - Build upon the AVmedia Culture, Core Values and Core Purpose by being a role model at all times. Forge excellent relationships with Family members and key customers whenever possible.

Requirements

The candidate needs to be able to spend at least 8 hours a day on their feet, be available days, nights, weekends and holidays, lift at least 50lbs above waist height, and be able to bend down, kneel and squat to work on the floor. Candidate must be comfortable on ladders or lifts up to 25 feet in the air. Some MAC and Windows experience is preferred. Knowledge of high-speed networking is a plus.

Technical Skills:

• - Basic AV (flipcharts, microphones, laptops, breakout projection, screens, static lighting, audio (analog) mixers and speakers etc)
• - Knowledge of digital audio mixers, intelligent lighting, networking, advanced switching, HD projection a plus.
• - Qualifications: The candidate should have live event hotel experience, preferably in a Director role but not required.

AVmedia Inc. is an Equal Opportunity Employer.