Director of Event Technology

AV Concepts; Tempe (AZ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Top salary and bonus plan

Medical and dental plan

Opportunity for career advancement

Collaborative team environment that V

Job summary

AV Concepts in Tempe is seeking a Director of Event Technology to lead day-to-day operations, supervise staff, manage inventory, invoicing, and customer service, ensuring exceptional client satisfaction across all events.

You will collaborate with Sales and Regional Property directors to identify profit opportunities, optimize equipment utilization, and maintain high service standards for multi-function AV productions.

Qualifications

• 3+ years previous experience utilizing AV equipment.
• 2+ years previous experience in a supervisory or management role.
• Excellent customer service skills.

Responsibilities

• Supervise day-to-day audiovisual office operations.
• Oversee invoicing, billing and labor hiring.
• Manage all AV services for facilities.
• Quote and price large AV productions; coordinate union/contract staff.
• Provide excellent customer service with end-user interaction.
• Utilize Microsoft Office and an equipment reservation system to support operations.
• Work with Sales Director and Regional Property Director to improve profitability.
• Monitor inventory levels and plan equipment usage for projects.
• Assess staffing needs and facilitate staff training.
• Identify opportunities to reduce equipment transfers and subrental activity.

Skills

AV equipment

Staff supervision

Customer service

Tools

Microsoft Office

Job description

Position overview

The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.

Key responsibilities

• Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.
• Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.
• Managing all aspects of providing audiovisual services to a facility.
• Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.
• Providing excellent customer service, involving interaction with the end user customer.
• Using Microsoft Office products and an equipment reservation system to support day-to-day operations.
• Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.
• Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.
• Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.
• Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.
• Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.
• Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.
• Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.

Job Qualifications

• 3+ years previous experience utilizing AV equipment.
• 2+ years previous experience in a supervisory or management role.
• Excellent customer service skills.

Benefits

• Top salary and bonus plan.
• Medical and dental plan.
• Opportunity for career advancement.
• Collaborative team environment that values multiple perspectives and fresh thinking.