Director of Ambulatory Services & Patient Access

United Hospital Center; Bridgeport (WV); On-site; USD 90,000 - 130,000; Full time

Job summary

United Hospital Center is seeking an experienced healthcare operations leader to oversee administrative and clinical operations across multiple sites. You will guide budgeting, staffing, patient access, and process improvements in collaboration with department leaders and hospital partners.

Responsibilities include developing budgets, monitoring performance, and ensuring adherence to WVU Medicine system goals while driving patient satisfaction and efficient care delivery.

Qualifications

• Leadership experience in a healthcare setting.
• Experience with managed care issues/patient access.
• Experience in operations of a large multi-site physician practice.

Responsibilities

• Coordinates day-to-day administrative and clinical operations under department management.
• Communicates and enforces WVU Medicine system goals and operating guidelines; liaison for HR issues.
• Manages clinic spaces, optimizes room utilization, and leads patient satisfaction initiatives.
• Interviews and selects qualified individuals for employment within the department.
• Conducts periodic evaluations and manages performance expectations.
• Oversees budgeting, explains variances, and aligns department plans with clinical/academic goals.
• Leads policy development and problem resolution with internal/external partners.
• Monitors workflows and coaches staff to improve performance and training.
• Oversees facilities improvement projects and billing/credentialing processes.

Skills

Written communication

Leadership

Interpersonal skills

Education

Bachelor’s Degree in Business/Health Care Administration or related field

Associate’s Degree in Business/Health Care Administration or related field

High school diploma or equivalent

Job description

United Hospital Center is seeking an experienced healthcare operations leader to oversee administrative and clinical operations across multiple sites. You will guide budgeting, staffing, patient access, and process improvements in collaboration with department leaders and hospital partners.

Responsibilities include developing budgets, monitoring performance, and ensuring adherence to WVU Medicine system goals while driving patient satisfaction and efficient care delivery.