Director of Alumni Services

Discovery Behavioral Health; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Discovery Behavioral Health is seeking a Director of Alumni Services in Houston, TX. The role leads alumni engagement, coordinates outreach and data collection, and ensures patients participate in aftercare events. You will oversee staff, track KPIs, and collaborate with facilities to expand our alumni network.

Responsibilities include implementing best practices, managing events, and integrating D365 for alumni use, with a focus on data-driven outcomes and quality care.

Qualifications

• Bachelor's degree preferred.
• Strong systems knowledge, skills and abilities.
• Sales experience.
• Salesforce experience.
• Thorough understanding of the clinical considerations with regard to substance use, eating disorders and mental health.

Responsibilities

• Establish and implement systemwide best practices for alumni engagement.
• Create a cadence of alumni call backs for engagement.
• Oversee alumni staff and facility leadership assigns staff.
• Establish, implement and enforce KPIs.
• Coordinate events planning and promotion.
• Collaborate with facility leadership to facilitate outcome data collection.
• Lead employee reviews and coaching; ensure adherence to DBH standards.
• Introduce D365 to current patients and monitor use.
• Coordinate alumni meetings and plan events.
• Maintain Salesforce database accuracy.
• Work with Operations and Referral Relations to expand the care network.

Skills

Sales experience

Systems knowledge

Clinical knowledge

Education

Bachelor's degree preferred

Tools

Salesforce

D365

Job description

Position Summary

The Director of Alumni Services offers the strategic support and systems required to meet facility alumni program KPIs. The Director of Alumni Services is responsible for overseeing the coordination, outreach, outcome data collection, fellowship, tracking and reporting of the assigned facilities alumni. The Director of Alumni services is engaging, supportive and ensures each patient at the facility is aware of the facilities alumni services and can participate in alumni events and functions as an aftercare support including D365 monitoring.

Position Summary

The Director of Alumni Services offers the strategic support and systems required to meet facility alumni program KPIs. The Director of Alumni Services is responsible for overseeing the coordination, outreach, outcome data collection, fellowship, tracking and reporting of the assigned facilities alumni. The Director of Alumni services is engaging, supportive and ensures each patient at the facility is aware of the facilities alumni services and can participate in alumni events and functions as an aftercare support including D365 monitoring.

Essential Job Functions

• Establish and implement systemwide best practices for alumni engagement, increasing alumni word of mouth referrals and recapturing at risk alumni readmissions.
• Creates a cadence of alumni call backs for increased engagement and participation.
• Oversight of alumni staff and additional staff assigned by facility leadership.
• Establish, implement and enforce KPIs
• Assistance with event planning promotion
• Work with facility leadership, admissions and clinical outreach to help facilitate outcome data collection on target indicators.
• Completes employee reviews, monitors employee timecards, provides leadership and coaching to staff members assigned to their leadership and holds all staff members accountable to DBH standards.
• Introduces D365 to current patients and monitors the D365 application for alumni use.
• Coordinates, Facilities and Leads facility alumni meetings and plans alumni events.
• Maintain accurate and up-to-date database in Salesforce
• Works closely with Operations and Referral Relations to ensure superior coordination of care and expand resource network.

Knowledge, Education, & Experience

• Bachelor's degree preferred.
• Systems knowledge, skills and abilities
• Sales experience
• Salesforce experience
• Thorough understanding of the clinical considerations with regard to substance use, eating disorders and mental health

Employment Status:

Full time

Schedule:

Tuesday-Saturday 12pm-8:30pm

Work location:

Houston, TX

Compensation range:

$75,000-95,000 salary