Director of AI-Powered Launch Operations (Remote US)

Big Internet Seller Services Inc; Austin (TX); Híbrido; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Luxury Presence is seeking a Director of Launch Operations to own onboarding, launch, and activation across our product set. You’ll design an operating model that scales with tripled volume while maintaining quality and speed, and you’ll lead Launchpad, our platform for activation and data flow to Salesforce.

This role sits at the intersection of operations, product, and AI, and requires 5+ years in SaaS or tech ops with leadership.

Formación

• 5+ years in SaaS/tech operations with team leadership.
• Experience running the operational layer behind an implementation, onboarding, or delivery organization.
• Proven results consistently raising the bar on performance through operational improvement.
• Experience at high-growth companies, ideally between $100M and $500M in ARR.

Responsabilidades

• Own onboarding, launch, and activation across our full product set.
• Design operating model to scale to higher volume while maintaining quality and speed.
• Lead Launchpad roadmap, prioritization, and data flow to Salesforce; own the system of record for activation.
• Embed AI capabilities into Launchpad and related workflows; set a high standard for automation vs. human effort.
• Define activation metrics and provide leadership with a reconciled view of performance.
• Lead a small team of senior operators and manage a prioritized backlog.

Conocimientos

Operations leadership

SaaS experience

Product mindset

Executive communication

Cross-functional collaboration

AI native tooling

Herramientas

Salesforce

Launchpad

Descripción del empleo

Luxury Presence is seeking a Director of Launch Operations to own onboarding, launch, and activation across our product set. You’ll design an operating model that scales with tripled volume while maintaining quality and speed, and you’ll lead Launchpad, our platform for activation and data flow to Salesforce.

This role sits at the intersection of operations, product, and AI, and requires 5+ years in SaaS or tech ops with leadership.