Director of AI-Native Delivery Excellence

EPAM Systems Inc; Chicago (IL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts (Healthcare

Short‑Term and Long‑Term Disability

Life and AD&D Insurance

Employee Assistance Program

LinkedIn Learning access

Matched 401(k)

Paid Time Off

Legal Plan and Identity Theft Protec

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

Job summary

EPAM Systems, Inc. seeks a Director of AI‑Native Delivery Management to own delivery and commercial outcomes for a portfolio of fixed‑fee and managed‑output AI‑native engagements in Chicago. The role includes direct hands‑on delivery on complex engagements and mentoring Senior AI‑Native Delivery Managers across projects.

You will shape deliverables, SLAs, and patterns, while influencing hiring and training materials for the practice. Strong stakeholder and commercial skills are essential.

Qualifications

• 10+ years in delivery management with fixed‑fee or output‑based engagements
• Ability to run multiple concurrent engagements while operating on at least one
• Working knowledge of agentic/AI‑assisted delivery tooling and AI delivery models
• Hands‑on technical depth, capable of contributing to engagement deliverables
• Experience mentoring or coaching other delivery managers and contributing to onboarding material
• Strong stakeholder management and communication with C‑level sponsors across engagements
• Commercial acumen: owning margin performance across multiple engagements
• Ownership of the solution and ability to shape it on engagements operated personally

Responsibilities

• Own the definition, delivery, and commercial outcome for a portfolio of AI‑native engagements (2‑4+).
• Operate directly as AI‑Native DM on complex engagements while overseeing others.
• Define deliverables, acceptance criteria, and SLA metrics for each engagement before team assembly.
• Mentor Senior AI‑Native Delivery Managers on engagements and delivery discipline.
• Contribute learnings to the practice's delivery playbook, patterns, and onboarding material.
• Input into hiring criteria and interview loops for AI‑Native DM and FDE roles.
• Escalate and resolve delivery risks, backstopping Senior DMs without displacing them.
• Manage portfolio margin, SLA renegotiation cadence, and change-order discipline across engagements.
• Own C‑level client relationships as the accountable escalation point above Senior DMs.

Skills

Delivery management

Portfolio management

AI delivery tooling

Hands-on technical depth

Mentoring

C‑level stakeholder management

Commercial acumen

Solution ownership

Tools

Agentic SDLC

AI software factory

Job description

EPAM Systems, Inc. seeks a Director of AI‑Native Delivery Management to own delivery and commercial outcomes for a portfolio of fixed‑fee and managed‑output AI‑native engagements in Chicago. The role includes direct hands‑on delivery on complex engagements and mentoring Senior AI‑Native Delivery Managers across projects.

You will shape deliverables, SLAs, and patterns, while influencing hiring and training materials for the practice. Strong stakeholder and commercial skills are essential.