AI Experience Orchestration Director — Remote-Ready

Tech Sales Jobs; Tennessee; Vor Ort; USD 134.000 - 236.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Open Time Off + 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Zusammenfassung

Genesys seeks an AI and Experience Orchestration Director (Sales Overlay) to lead AI-powered experience initiatives across strategic accounts. You will partner with account teams to shape opportunities, guide deal strategies, and drive demonstrations of AI-driven customer experiences in complex enterprise environments.

The role requires strong communication, C-level engagement, and hands-on support for positioning, pricing, and proposals. A collaborative, results-driven mindset is essential.

Qualifikationen

• Strong subject matter expertise in AI, pre sales, and customer experience technology.

Aufgaben

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties as required by management

Kenntnisse

AI expertise

Pre-sales

Customer experience

Communication

Stakeholder engagement

Influence

Proof of concept

Territory planning

Presentation skills

Team collaboration

Jobbeschreibung

Genesys seeks an AI and Experience Orchestration Director (Sales Overlay) to lead AI-powered experience initiatives across strategic accounts. You will partner with account teams to shape opportunities, guide deal strategies, and drive demonstrations of AI-driven customer experiences in complex enterprise environments.

The role requires strong communication, C-level engagement, and hands-on support for positioning, pricing, and proposals. A collaborative, results-driven mindset is essential.