Director of AI-Driven Success Plans

Salesforce; Chicago (IL); Sur place; USD 197 000 - 345 000; Plein temps

Avantages offerts par ce poste

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Résumé du poste

Salesforce is seeking a Product Management Director for the Customer Success Plan portfolio to shape and operationalize value-driven offers across Small Business, Commercial, and Enterprise segments. You will ground decisions in customer research, build compelling business cases, and lead the end-to-end lifecycle of the product line.

You will influence Sales, CS, and Marketing to align on strategy, pricing, and GTM, while monitoring market trends and Salesforce's AI roadmap to drive adoption and

Qualifications

• Bachelor's degree in Business Administration, Management or Strategy, or related field (or equivalent practical experience)
• 10+ years of product management experience, including packaging/pricing of B2B SaaS support, success, or services offerings
• Track record owning a product line end-to-end — strategy, roadmap, GTM enablement, and post-launch iteration
• Strong cross-functional influence skills — comfortable driving alignment across Sales, CS, and Marketing without direct reporting lines
• Experience with subscription/tiered pricing models and customer retention/adoption metrics
• Familiarity with AI/agentic technologies and how they translate into offer GTM decisions

Responsabilités

• Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation.
• Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market model.
• Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment.
• Drive growth and adoption of the Success Plan offers.
• Own the operating rhythm behind the offer: feedback loops, offer performance reporting, and V2MOM updates.
• Stay ahead of industry trends, the competitive landscape, and Salesforce's AI roadmap so you can proactively flag implications to Success Plans.

Connaissances

Salesforce knowledge

First-principles thinking

Systems thinking

Strategist

Exceptional communicator

Problem solving

Formation

Bachelor's degree in Business Administration or related

MBA (preferred)

Description du poste

Salesforce is seeking a Product Management Director for the Customer Success Plan portfolio to shape and operationalize value-driven offers across Small Business, Commercial, and Enterprise segments. You will ground decisions in customer research, build compelling business cases, and lead the end-to-end lifecycle of the product line.

You will influence Sales, CS, and Marketing to align on strategy, pricing, and GTM, while monitoring market trends and Salesforce's AI roadmap to drive adoption and