Director of AI-Driven Software Solutions

horacemannservicecorporation

United States

Remote

USD 105,000 - 148,000

Full time

14 days+

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Job summary

Horace Mann Service Corporation is seeking a Director-level leader to oversee software engineering and support within IT, aligning technical decisions to business priorities. You will drive AI-assisted development adoption and serve as the bridge between engineering and business stakeholders.

You will lead a team focused on support, defects, and small system enhancements, refining defect and incident processes. This role requires a proven delivery mindset and strong cross-functional influence.

Qualifications

Requires 6+ years of IT leadership managing digital operations, support, and system enhancements.
Proven ability to make strategic prioritization decisions delivering business value.
Hands-on proficiency with agentic AI coding tools (Claude Code or Codex) and prompt/context engineering.
Familiar with IT service management and modern ticketing systems.

Responsibilities

Evaluate requests based on business impact, urgency, and feasibility with structured prioritization.
Lead and mentor a high-performing team responsible for support, defect resolution, and small enhancements.
Champion agentic AI development tools to boost productivity and skills.
Refine processes for defects, incidents, and enhancements, including ticketing workflows and timelines.
Analyze support trends to drive proactive improvements and efficiency gains.
Communicate trade-offs and risks to senior stakeholders and advocate business value.