Director of Partner Service Delivery & AI Enablement

Intuit; San Diego (CA); On-site; USD 196,500 - 266,000; Full time

Job summary

Intuit is seeking a Director to build and lead the Partner Service Delivery organization within the Expert Network Services group in San Diego. You will own end-to-end partner strategy, governance, and performance across all third-party relationships, leading a team of managers and collaborating with product, operations, legal and customer experience.

You will scale AI-powered workflows and offshore back-office capabilities while maintaining high standards of quality and efficiency, driving

Qualifications

• Experience leading multi-partner service delivery ecosystems.
• Proven vendor governance across third-party relationships.
• Data-driven decision-making with KPI tracking.
• Experience with SLA management and partner accountability.
• Effective cross-functional stakeholder influence.
• AI adoption or human+AI operating models.

Responsibilities

• Own the partner service delivery strategy across multi-partner channels.
• Govern and manage partner performance with SLAs and KPIs.
• Scale back-office tax prep capabilities and integration.
• Drive partner integration and workforce alignment with Intuit tools.
• Align cross-functional leaders to enable governance and outcomes.
• Lead through peak-season with risk mitigation and escalation.
• Build leadership depth and succession planning for scale.
• Champion AI integration across partner operations.

Skills

Leadership

Vendor governance

SLA management

Data-driven decisions

Cross-functional collaboration

AI adoption experience

Change management

Executive communication

Education

Bachelor's degree

Advanced degree preferred

Job description

Intuit is seeking a Director to build and lead the Partner Service Delivery organization within the Expert Network Services group in San Diego. You will own end-to-end partner strategy, governance, and performance across all third-party relationships, leading a team of managers and collaborating with product, operations, legal and customer experience.

You will scale AI-powered workflows and offshore back-office capabilities while maintaining high standards of quality and efficiency, driving