Director of AI-Driven Platform & Client Experience

Voya Financial; Minneapolis (MN); On-site; USD 131,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Director of Engineering (Business Strategy, Platform Roadmap & Client Experience) to bridge business strategy, product management, customer experience, and engineering. You will translate priorities into scalable technology roadmaps connecting participants, sponsors, advisors, employers, and investors within a unified platform.

The role focuses on delivering a seamless, AI-enabled front door for both B2B and B2C clients, shaping the future of Voya’s digital experience

Qualifications

• 10+ years of progressive technology or engineering leadership experience.
• Experience leading large-scale digital platforms and customer experiences.
• Proven ability to translate business strategy into technology execution.
• Strong communication with executives and stakeholders.

Responsibilities

• Own enterprise technology roadmap aligned with strategic growth.
• Lead the 'One Front Door' strategy for a unified client experience.
• Partner with product, engineering, and business leaders to set priorities.
• Drive AI-native transformation and data-driven decision making.
• Communicate progress and investment decisions to senior leadership.

Skills

Technology leadership

Strategy translation

Digital platform experience

Cross-functional collaboration

Regulated industries

AI/ML awareness

Job description

Voya Financial is seeking a Director of Engineering (Business Strategy, Platform Roadmap & Client Experience) to bridge business strategy, product management, customer experience, and engineering. You will translate priorities into scalable technology roadmaps connecting participants, sponsors, advisors, employers, and investors within a unified platform.

The role focuses on delivering a seamless, AI-enabled front door for both B2B and B2C clients, shaping the future of Voya’s digital experience