Director, AI Platform Engineering & Client Experience

Voya Financial; Town of Tonawanda (NY); On-site; USD 131,000 - 184,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya is building a next-generation, AI-native Wealth Management platform to serve as the digital front door for the enterprise. This platform will unify retirement, benefits, wealth, and investment management experiences for clients and advisors.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) bridges business strategy, product management, customer experience, and engineering.

Qualifications

• 10+ years of progressive experience spanning technology, product, strategy, digital transformation, or engineering leadership.
• Experience leading large-scale digital platform or customer experience initiatives.
• Experience operating in highly regulated financial services industries.

Responsibilities

• Own the Business-to-Technology Roadmap and align with growth priorities.
• Lead the One Front Door strategy to unify B2B and B2C experiences.
• Connect enterprise teams to leverage shared digital capabilities and data.
• Drive AI-native digital transformation across client lifecycle.
• Define success metrics and governance for roadmap value realization.
• Lead executive communications and cross-stakeholder prioritization.

Skills

Technology leadership

Strategy alignment

Digital platform

AI/Analytics

Regulated industries

Cross-functional leadership

Job description

Voya is building a next-generation, AI-native Wealth Management platform to serve as the digital front door for the enterprise. This platform will unify retirement, benefits, wealth, and investment management experiences for clients and advisors.

The Director, Engineering (Business Strategy, Platform Roadmap & Client Experience) bridges business strategy, product management, customer experience, and engineering.