Director of Administration & Workforce Operations

Trident Technical College; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Trident Technical College seeks a Director of Administration to lead the Division of Economic Development, overseeing daily operations and strategic alignment with college objectives. You will supervise staff, manage programs, and ensure compliance across reporting and budgets.

You will partner with external agencies and employers to strengthen workforce pathways, analyze data for decisions, and advance division goals with a focus on student service excellence.

Qualifications

• Bachelor's degree and relevant program management experience.
• Experience in higher education, workforce development, continuing education, economic development, or public-sector administration.
• Experience supervising professional and administrative staff.
• Experience with state, federal, workforce development, apprenticeship, grant, or compliance reporting requirements.
• Experience managing operational data, conducting data analysis, and preparing reports for leadership and external agencies.
• Experience developing and implementing policies, procedures, process improvements, and performance metrics.
• Experience collaborating with employers, community organizations, workforce agencies, and educational partners.
• Proficiency with Microsoft Office Suite and enterprise information systems.
• Strong project management, organizational, communication, and leadership skills.

Responsibilities

• Provide leadership and oversight for administrative operations within the Division of Economic Development, ensuring alignment with departmental, divisional, and college objectives.
• Supervise and develop staff, establish departmental goals and performance measures, and foster a culture of innovation, collaboration, accountability, and customer service excellence.
• Direct registration and administrative processes supporting continuing education programs, apprenticeships, contract training initiatives, and other workforce development activities.
• Oversee division-wide data management and reporting functions, ensuring compliance with college, state, grant, apprenticeship, and workforce development reporting requirements, including CERS and WIOA-related reporting.
• Analyze operational and programmatic data to identify trends, improve effectiveness and efficiency, and provide recommendations to divisional leadership for strategic decision-making.
• Lead the development, implementation, and continuous improvement of policies, procedures, workflows, performance metrics, and staff training programs to enhance operational effectiveness and student service delivery.
• Serve as a primary liaison with workforce development agencies and community partners, including SC Works, Goodwill, Trident United Way, K-12 partners, employers, and other stakeholder groups, to strengthen workforce pathways and student engagement opportunities.
• Support grant implementation, workforce initiatives, and employer engagement efforts that advance the division's mission and strategic priorities.
• Manage departmental budgets and ensure compliance with institutional procurement, financial, and operational policies and procedures.
• Promote exceptional customer service through all communication channels, including in-person interactions, telephone, email, marketing, and outreach activities.
• Occasional evening and extended hours may be required during peak operational periods.

Skills

Leadership

Staff supervision

Data analysis

Policy development

Project management

Stakeholder engagement

Communication

MS Office

Enterprise systems

Education

Bachelor's degree

Tools

Enterprise information systems

Job description

Trident Technical College seeks a Director of Administration to lead the Division of Economic Development, overseeing daily operations and strategic alignment with college objectives. You will supervise staff, manage programs, and ensure compliance across reporting and budgets.

You will partner with external agencies and employers to strengthen workforce pathways, analyze data for decisions, and advance division goals with a focus on student service excellence.