Director, Occupational Risk Claims Strategy

Crum & Forster; United States; À distance; USD 91 000 - 171 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401K match

ESOP

Paid time off

Résumé du poste

Crum & Forster is a leading US insurer in specialty and standard commercial lines. We seek a seasoned Occupational Risk claims leader within Accident & Health to drive strategy, governance, and performance across external partners and internal teams.

You will build and mentor a high-performing workforce, ensure compliance, and deliver data-driven insights to support underwriting and portfolio growth in the United States.

Qualifications

• Bachelor’s degree in insurance, risk management, business, finance, law, or a related field.
• 10+ years of progressively responsible commercial or specialty claims experience, including meaningful leadership accountability.
• 5+ years of people leadership, program management, or delegated claims oversight experience within an insurance carrier, TPA, MGA/MGU, or comparable organization.
• Substantial experience in Occupational Accident and Texas Non-Subscriber business; familiarity with Employer’s Liability, General Liability, Auto Liability, Physical Damage, or related occupational risk products strongly preferred.
• Demonstrated capability in complex claims, litigation management, reserving, audits, regulatory response, partner remediation, and executive reporting.
• Experience using claims platforms, business intelligence tools, and structured performance measures to drive operational decisions.
• Relevant adjuster licenses, certifications, or continuing education required by jurisdiction or assignment
• Ability to travel for partner due diligence, governance reviews, partner onboarding, business meetings and employee activities.
• Advance knowledge in Microsoft Office tools – Outlook, Excel, Word and PowerPoint.
• Ability to work in a fast-paced environment and adaptable.

Responsabilités

• Set and execute the Occupational Risk claims program strategy, operating model, service standards, and priorities.
• Build, coach, and retain a high-performing team of program managers and specialists; set clear goals, develop leadership capability, and foster accountability and inclusion.
• Own financial, operational, customer, quality, compliance, and talent outcomes across assigned programs.
• Establish a scalable governance framework for TPAs, MGAs/MGUs, independent adjusters, and other partners.
• Lead due diligence and onboarding for new and renewed programs with data mapping and testing.
• Conduct annual/bi-annual audits of TPAs and MGAs/MGUs; direct litigation and reporting.
• Collaborate with Legal on guidelines, spend, and vendor outcomes.
• Maintain regulatory compliance and respond to inquiries as required.
• Develop dashboards and executive reporting using leading and lagging indicators.
• Strengthen fraud recovery and expense discipline; improve claim outcomes.
• Promote timely, clear, empathetic communication with customers and brokers.

Connaissances

Claims leadership

Strategic thinking

Data-driven decisions

Stakeholder management

Regulatory knowledge

Formation

Bachelor's degree in insurance, risk management, business, finance, law, or related

Outils

Microsoft Office

BI tools

Description du poste

Crum & Forster is a leading US insurer in specialty and standard commercial lines. We seek a seasoned Occupational Risk claims leader within Accident & Health to drive strategy, governance, and performance across external partners and internal teams.

You will build and mentor a high-performing workforce, ensure compliance, and deliver data-driven insights to support underwriting and portfolio growth in the United States.