Director, Nuclear Customer Programs & Strategy

System One; Chattanooga (TN); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

System One in Chattanooga, TN is seeking a Director of Nuclear Customer Programs to lead executive relationships and define the end-to-end program management for strategic nuclear accounts.

You will own customer outcomes across ramp, first-of-a-kind builds, and long-term growth, coordinating with Sales, Manufacturing, Engineering, and Quality to ensure on-time delivery and risk management. This onsite role requires deep nuclear program experience.

Qualifications

• 15+ years of progressive leadership in customer-facing roles or program leadership in industrial sectors.
• Demonstrated success managing executive-level customer relationships in complex industrial, nuclear environments.
• Experience leading cross-functional teams without direct authority over all functions.
• Strong executive communication skills for customer presentations and strategic updates.
• Ability to operate with urgency, judgment, and credibility in multi-program settings.
• Bachelor's degree in Engineering, Business, Operations, or related field.
• Nuclear industry exposure including ASME III, NQA-1, and 10 CFR 50 Appendix B familiarity.

Responsibilities

• Serve as senior relationship owner for strategic accounts during ramp periods and key milestones.
• Own executive-level customer relationships and act as primary escalation point for issues.
• Lead customer reviews, milestone communications, and strategic planning touchpoints.
• Ensure alignment of customer view with internal status, risks, and commitments.
• Provide single-threaded ownership for complex programs with durable institutional knowledge.
• Strengthen partnerships through responsiveness, transparency, and disciplined follow-through.
• Build and lead the Customer Programs function, defining interfaces with Sales, Manufacturing, Engineering, and Quality.
• Establish operating cadence and governance for the Customer Programs team.
• Recruit and develop senior Customer Program Managers with executive presence.

Skills

Executive leadership

Client relationship mgmt

Program management

Cross-functional collaboration

Nuclear industry knowledge

Regulatory familiarity

Strategic planning

Education

Bachelor's in Engineering

MBA (preferred)

Tools

MS Excel

MS PowerPoint

MS Project

Job description

System One in Chattanooga, TN is seeking a Director of Nuclear Customer Programs to lead executive relationships and define the end-to-end program management for strategic nuclear accounts.

You will own customer outcomes across ramp, first-of-a-kind builds, and long-term growth, coordinating with Sales, Manufacturing, Engineering, and Quality to ensure on-time delivery and risk management. This onsite role requires deep nuclear program experience.