Director, MSP Offer Development and Service Creation

cohesity; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Cohesity is looking for a Director of MSP Offer Development & Service Creation to shape how we engage with managed service providers and transform product capabilities into MSP-ready offerings.

You will lead a global team of Channel Development Managers, develop framework-based assets, and drive service health checks to ensure offerings are profitable and scalable across regions.

Qualifications

• Experience with Managed Service Providers and MSP ecosystems.
• Ability to translate product capabilities into MSP-ready offers.
• Experience leading cross-functional teams across product, channel, and sales.

Responsibilities

• Build and maintain the service creation framework and assets.
• Develop MSP-ready offers with product management and channel teams.
• Lead a global team of Channel Development Managers and drive MSP engagements.
• Conduct service health checks and drive improvements in packaging and pricing.
• Coordinate cross-functionally to align MSP assets with product direction.

Skills

MSP experience

Service creation

Partner engagement

Product framing

Education

Tools

Channel Programs

Commercial templates

Job description

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The Director, MSP Offer Development & Service Creation owns the framework that defines how Cohesity engages with Managed Service Providers and what those partners can expect from that engagement. This role sits at the intersection of product, channel programs, and partner sales , translating Cohesity's product and platform capabilities into MSP-ready offers that partners can package, price, and operationalize as value-rich managed services.

You will lead a global team of Channel Development Managers who specialize in work ing directly with MSP partners to guide new service creation and to run service health checks on services already in market . You will build the core assets - frameworks, playbooks, commercial templates, and enablement materials - that your team and Cohesity's MSP partners use to stand up new managed services quickly and to keep existing ones healthy, differentiated, profitable , and growing .

How You'll Spend Your Time:

Service Creation Framework

• Build and continuously curate Cohesity's service creation framework which is the standard methodology , documentation, and assets used to explain internally and externally how Cohesity engages with MSPs and what partners can expect at each stage of engagement.
• Keep the framework current as Cohesity's product portfolio, packaging, and partner programs evolve, and act as the internal source of truth on MSP engagement model and process.

MSP-Ready Offer Development

• Partner with Product Management , MSP Sales Engineering and Channel Programs to develop MSP-ready offers - product and commercial packaging constructs specifically designed for MSPs to build into their own managed service portfolios.
• Own the offers' core assets including service description templates, business case templates, operating guides, and partner sales enablement materials, tailoring content created by Product Management and Product Marketing for MSP-specific use.
• Develop and maintain scorecards on MSP readiness of offers used to systematically communicate status from the GTM perspective into Product Management.
• Ensure new offers are validated with representative partners before broad release, incorporating real-world MSP feedback into offer design.

New Service Creation with Partners

• Lead a global team of Channel Development Managers who interface directly with Cohesity MSP partners to guide them through the service creation process, from initial concept to a launched managed service.
• Establish a repeatable service creation motion - discovery, design, commercial modeling, sales readiness, and launch - that the team applies consistently across partners and regions.
• Track and drive the number of new use-case based offers published and new MSP services launched with the team's direct involvement.

Service Health Checks

• Run a structured service health check process with existing MSP partners to inspect live services, identify opportunities to unlock additional customer value through better service design, and remove obstacles to MSP operations.
• Diagnose friction points in service delivery, pricing, or packaging and recommend concrete changes to partner service design or Cohesity's underlying offer.
• Report on health check engagements completed and the resulting business impact, including incremental ARR.

Cross-Functional Coordination & Team Leadership

• Work closely with Product Management, Product Marketing, MSP Technical Sales, and Channel Programs to ensure MSP-specific assets stay aligned with broader product and partner program direction.
• Hire, develop, and manage a global team of Channel Development Managers, setting clear goals and a consistent delivery standard across regions.
• Represent the MSP offer development function in cross-functional planning and act as the primary advocate for MSP partner needs within Product and Channel organizations.

We'd Love to Talk to You If You Have Many of the Following:

Extensive experience working for or with Managed Service Providers, with direct exposure to how MSPs build, price, and ope