Director, MOE

WelbeHealth; Los Angeles (CA); On-site; USD 145,399 - 191,926; Full time

Benefits offered by this job

Medical insurance coverage

Personal time off: 17 days + 12 public

6 sick days

Advancement opportunities

401(k) match

Job summary

WelbeHealth is seeking a Marketing Outreach & Enrollment Director in Los Angeles, CA to lead the Outreach and Enrollment Team and collaborate with the interdisciplinary team to promote WelbeHealth’s mission.

The role focuses on driving census growth, overseeing marketing, outreach, and enrollment processes, and reporting performance metrics using Salesforce in a data-driven healthcare environment. Strong leadership and stakeholder management are essential.

Qualifications

• Bachelor’s degree in relevant field preferred; an additional five years of relevant management experience may be substituted.
• Minimum of five years of supervisory experience with at least two years in senior healthcare services growth/enrollment preferred.
• Strong knowledge and experience with Salesforce and Microsoft Office.
• Experience leading in a data-driven organization, using reports to prioritize people and projects.

Responsibilities

• Meet WelbeHealth’s census growth goals: gross and net.
• Direct and coordinate marketing, outreach, and community engagement activities.
• Direct and coordinate intake and enrollment processes; implement efficiency improvements.
• Track and report on team performance for leads, visits, enrollments, eligibility, and Salesforce usage.
• Establish strategies and relationships with referral sources within the market.
• Maintain relationships with DHCS to ensure compliant enrollment workflows.
• Develop department budget and direct performance to budget.
• Collaborate with executives to report on key metrics and address problems.

Skills

Salesforce

Microsoft Office

Data-driven

Team supervision

Healthcare enrollment

Education

Bachelor's degree in relevant field

Tools

Salesforce

Job description

WelbeHealth PACE (All-Inclusive Care for the Elderly) provides seniors with the opportunity to continue living in their homes and in their communities. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model.

As a member of the leadership team, the Marketing Outreach & Enrollment Director guides the WelbeHealth Outreach and Enrollment Team, and facilitates collaborative relationships across WelbeHealth, with the interdisciplinary team (IDT), and with external stakeholders to promote WelbeHealth’s values, culture, and mission.

Essential Job Duties

• Meet WelbeHealth’s gross and net census growth goals
• Direct and coordinate all marketing, outreach, and community engagement activities
• Direct and coordinate all intake and enrollment processes, including implementing process improvements to drive efficiency and conversion
• Track, oversee, and report on team performance, including meeting/exceeding goals for leads, home visits, enrollments, eligibility statuses, and proper use of Salesforce on a daily, weekly, and monthly basis
• Establish strategies and maintain relationships with referral sources, including senior housing, physician groups, hospitals, post-acute facilities, and community organizations within their WelbeHealth market
• Maintain WelbeHealth’s working relationship with DHCS to ensure seamless enrollment workflow, adhere to timelines, and ensure compliance with DHCS and CMS guidelines and policies
• Develop department budget and direct performance to budget
• Collaborate with executive teams to report on key metrics and proactively address problems

Job Requirements

• Bachelor’s degree in relevant field preferred; an additional five (5) years of relevant management experience may be substituted
• Minimum of five (5) years of supervisory experience with at least two (2) years in senior healthcare services growth/enrollment preferred
• Strong knowledge and experience with Salesforce and Microsoft Office
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and oversee people and projects
• Benefits of Working at WelbeHealth:* Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$145,399.15—$191,926.88 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [e-mail]