Outreach & Enrollment Coordinator

WelbeHealth; Rosemead (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, Vi

17 days PTO + 12 holidays + sick time

401K savings match

Advancement opportunities

Job summary

WelbeHealth in Rosemead, CA is seeking an Outreach and Enrollment Coordinator to drive the PACE eligibility process and scheduling with a customer-service focus.

You will coordinate home visits, enrollments, and MOEE activities, support the MOEE Director, and utilize Salesforce and MS Office to document tasks and outcomes.

This role values independence, reliable transportation, bilingual ability, and a passion for serving seniors.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• Minimum 2 years of relevant experience preferred.
• Strong customer service orientation and ability to work independently.
• Bilingual capabilities preferred.

Responsibilities

• Answer calls from prospective participants and schedule home visits.
• Coordinate enrollment steps and support MOEE team in Salesforce and documentation.
• Schedule assessments and enrollment conferences, plus transportation.
• Collaborate with Marketing, Outreach, and Enrollment to support outreach projects.
• Provide customer service aligned with WelbeHealth mission and values.

Skills

Customer service oriented

Independent work

Bilingual

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Salesforce

MS Office Suite

Athena

Job description

At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.

Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.

Essential Job Duties

• Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
• Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
• Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
• Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
• Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
• Assist with PR, marketing, outreach, and enrollment projects as needed

Job Requirements

• Associate’s degree in a relevant field, bachelor’s degree preferred
• Two (2) years of relevant experience preferred
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Reliable means of transportation
• Experience in Salesforce, MS Office Suite, and/or Athena preferred
• Bilingual preferred
• Benefits of Working at WelbeHealth:* Apply your coding expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• 401K savings match
• Advancement opportunities – we’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$24.39—$32.20 USD

*COVID-19 Vaccination Policy* At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we’re committed to building a culture of inclusion and belonging. We’re proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.