Director: Middle Mile Transportation (Hybrid, Seattle - WA)

Nordstrom Inc; Seattle (WA); On-site; USD 175,000 - 275,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid Time Away

Life Insurance

Merchandise Discount

Job summary

Nordstrom Inc. is seeking an accomplished leader to guide Middle Mile Transportation across the Nordstrom supply chain. You will oversee Store Delivery, intra-network moves, and sort centers, driving faster, lower-cost service and scalable operations for a high-volume retailer.

The role focuses on strategic vision, fleet and asset strategy, and partner collaboration with DC/FC, stores, and technology teams to deliver exceptional performance. A strong track record in transformation is essential.

Qualifications

• 15+ years of US transportation experience across multiple modes in complex, fast-paced retail or e-commerce environments.
• Track record transforming store delivery, replenishment networks, or cross-dock operations with measurable results.
• Strong carrier management, sourcing, and negotiation experience.
• Data-driven approach using metrics and optimization tools to drive improvements.
• Ability to collaborate and influence across operations, stores, finance, and technology.

Responsibilities

• Provide strategic direction and oversight across the distribution network and store delivery operations.
• Lead transformation of store delivery models with routing, scheduling, fleet strategy, and capacity planning.
• Develop and scale new center operations, including rack growth, DC staging, and sort centers.
• Partner with DC/FC/Store Ops, Finance, Data Science, Product, Tech to drive performance and initiatives.

Skills

Transportation leadership

Data-driven decision making

Carrier management

Cross-functional collaboration

Forecasting & optimization

Education

Bachelor's degree in Business, Engineering, Operations, or equivalent experience

Tools

TMS systems

Forecasting tools

Analytics platforms

Job description

Job Description

Job Description Middle Mile Transportation moves products across the Nordstrom Supply Chain network, including 10 Distribution and Fulfillment Centers, and delivery to nearly 400 stores. The leader of this team will transform Nordstrom’s store delivery model to deliver faster, lower cost-to-serve, enable new Rack store openings, and introduce new ways of working. This role leads Middle Mile Transportation: Store Delivery and Intra-network moves (reserve stock, pack & hold, and bulk sort), and Sort centers. and powers differentiated omni-channel service in our key domestic (US) markets. Reporting to the SVP of Transportation and Logistics, this role is a key enabler of Nordstrom’s supply chain.As a member of the Nordstrom Transportation organization, this leader sets the vision, drives execution, and develops the team in a culture of customer-focused operational excellence.

A day in the life…

Lead strategic direction and operational oversight to ensure day-to-day execution across Corporate and DC Field teams in the distribution network, delivering results on short-term priorities for Transportation Store Delivery, Intra-network moves, and Sort Centers Leading the transformation of our store delivery model, using TMS-driven routing and scheduling to deliver faster, more reliable, and lower-cost service to stores: Delivery model options: overnight, unattended, drop vs. live, and delivery windows, delivery visibility and proactive store communication, and planning inputs: store‑level volume forecasts and tailored delivery frequency. Optimizing intra‑network flows between Distribution Centers (DCs), Fulfillment centers (FCs), and Sort Centers (SCs), including reserve stock redistribution, pack & hold, and bulk sort moves, to reduce cycle times, variability, and cost. Enabling new store openings, particularly Rack growth, with scalable delivery schedules, capacity planning, and DC staging. Launching, managing, and scaling Sort Centers, including carrier sourcing and integration with store delivery playbooks, to consolidate routes and relieve long‑haul pressure on DCs. Designing and driving asset and fleet strategy: trailer and tractor utilization, pallets per trailer, yard operations and security, and lease/own/3P decisions. Ensuring the right KPIs, metrics, and goals are in place (store on‑time delivery, cost per unit, canceled runs, trailer utilization, intra‑network cycle time). Leveraging data‑driven insights to improve performance today and build future capabilities. Managing carriers and logistics service providers to ensure they consistently meet or exceed Nordstrom standards. Partnering proactively with stakeholders: DC, FC, and Sort Center Operations, Store Operations (including new store openings), Data Science, Product Management, Tech, and SC Finance. Supporting the Middle Mile Transportation teams, providing the leadership, resources, structure, and guidance they need to be successful.

You own this if you have…

You own this if you have… 15+ years of US transportation experience across multiple modes (e.g., truckload, LTL, dedicated fleet, regional courier) in complex, fast‑paced retail, e‑commerce, or high‑volume distribution environments A track record leading transformation of store delivery or replenishment networks, with measurable service and cost results (e.g., routing and scheduling, fleet and asset strategy, or sort center/cross‑dock operations) 10+ years leading and developing high‑performing teams across multiple sites or remote environments Strong carrier management, sourcing, and negotiation experience A data‑driven approach, using metrics, forecasting, and optimization tools to drive improvements Demonstrated ability to collaborate and influence across operations, stores, finance, and technology Bachelor's degree in Business, Engineering, Operations, or equivalent experience

Pay Range Details

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

$175,000.00 - $275,000.00 Annual

We’ve got you covered…

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility information

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or SanFrancisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per LosAngeles, Cal. Muni. Code 189.04 and the SanFrancisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees:

Nordstrom keeps job postings open for at least one day after the posting date.

About Us

About Us We’re a fast‑moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!