Senior Operations Manager - Supply Chain - Midwest Fulfillment Center

Nordstrom Inc; Cedar Rapids (IA); On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Merchandise discount

EAP resources

401k

Job summary

Nordstrom Inc is seeking a Senior Operations Manager to guide a multi-shift warehouse operation through strong leadership and a focus on efficiency and cost reduction. The role emphasizes developing leaders, driving KPIs, and ensuring alignment with business strategy across teams and processes.

The position leads about 7 managers and their teams, with responsibilities spanning recruiting, onboarding, training and performance improvement. Strong judgment and communication are essential.

Qualifications

• 6+ years of warehouse experience in a managerial role.
• Well-developed time management and prioritization skills.
• Proven ability to develop leaders and leadership competencies.
• Strong knowledge of warehousing KPIs and performance metrics.
• Proven track record managing projects, programs and initiatives in a building.
• Excellent verbal and written communication skills.

Responsibilities

• Support the business strategy and drive safety, quality and performance while improving efficiency.
• Lead and grow a team of about 7 managers and their teams across shifts and departments.
• Recruit, onboard and train leaders to build leadership capacity.
• Demonstrate good judgement in decision-making and own outcomes.
• Drive KPI metrics, 4DX and facility performance scorecards.
• Partner with on-site and virtual teams to test and implement solutions.

Skills

Leadership development

Time management

Data analysis

Communication

KPI knowledge

Project management

Job description

Job Description

The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.

A day in the life…

Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale

Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence

Recruiting, selecting, onboarding, and training the right leaders

The ability to demonstrate good judgement when making decisions and owns the impact of decisions made

Promotes equity across the network and within the organization

Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions

Drive KPI metrics as well as 4DX and facility performance scorecards

Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building

You own this if you have…

6+ years of warehouse experience in a managerial role

Well-developed and proven time management skills and the ability to prioritize.

Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports

Strong knowledge of warehousing Key Performance Indicators (KPIs)

Demonstrated excellence in managing projects, programs, and initiatives within a building

Ability to analyze data and determine actions based on improvement opportunities

Excellent verbal and written communication skills

Pay Range Details

$80,500.00 - $135,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• This position may be eligible for performance-based incentives/bonuses.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

Important Points

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state.

Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference.

We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!